Engagement Coordinator

B Lab UK

  • Team: Community
  • Salary: £29,700 - £30,600 per annum
  • Location: Whitechapel, London with hybrid home working
  • Closing: 9:00am, 6th Dec 2022 GMT

Job Description

Permanent, Full Time

The role

Exciting role in a fast-growing organisation working with responsible businesses transforming the economy to benefit all people, communities and the planet.

The Engagement Coordinator is an exciting position that will be key to facilitating and enhancing the customer journey for existing B Corps. As we transition from a small community managed in direct 1:1 relationships to a much larger community managed at scale, our understanding of how to best engage and support B Corps of all sizes will be crucial. 

The role sits within the Community team and is responsible for working with the businesses in the UK B Corp Community to offer a positive and engaging community experience, enabling them to share best practice and engage with the wider B Corp community and movement.   

Responsibilities

 B Hive Community Management

  • Work with the Engagement Manager to develop an engagement plan for the B Hive, our global online community platform; by assessing current activity and setting goals for improvement

  • Lead on delivering and implementing creative and engaging content for the B Hive.

  • Active community management of the B Hive platform, through monitoring posts and replying to comments and queries. 

Communications

  • Responsible for producing the monthly community newsletter, The Buzz.

  • Work with the Engagement Manager and Marketing and Communications Team to develop a process for capturing and amplifying inspiring impact stories and case studies from across the UK B Corp community.

  • Working closely with the Community Assistant in managing the email platform, Freshdesk. 

Engagement and Events

  • Identify gaps and opportunities for the engagement of the businesses in the UK B Corp community.

  • Work closely with the Engagement Manager to identify gaps in community engagement resources and to develop these, along with improving existing resources.

  • Working with the Engagement Manager to deliver in-person B Socials, a regular series of community social networking events for the UK B Corp community.

  • Manage the community data in Salesforce and existing community databases and ensure the data is clean and functional.

  • Lead on creating reports in Salesforce and dashboard tools to report on Community demographics. 

Campaigns

  • Support the Engagement Manager to deliver community campaigns, such as B Corp Month through the delivery of toolkits resources and engagement strategies. 

  • Work with the Engagement Manager and wider Community Team to report on campaign success metrics.

  • Any other ad hoc projects as required 

Skills 

  • Experience in delivering a digital community content plan

  • Experience in copywriting for newsletters or equivalent experience 

  • Experience in building positive relationships with stakeholders/clients/customers 

  • Experience in using CRM Systems (Salesforce and Pardot experience would be desirable), and other data management tools

  • Good analytical skills with the ability to clearly communicate data insights

  • Good written and oral communication skills

  • Strong organisational, prioritisation and administrative skills

Person specification 

  • A quick learner with great initiative who can apply good judgement with confidence

  • Has a creative approach to finding solutions to new challenges

  • Passionate about the role that business can play in creating a future that benefits all people and the planet

  • Self-motivated and structured worker, happy to work independently

  • Collaborative with a team mentality - we need to work closely together to get the job done

  • Committed to justice, equity, diversity and inclusion

  • Eligible to work in the UK (we will not be able to provide visa sponsorship)

The B Corp Movement

B Lab UK is the non-profit organisation rolling out the B Corp movement in the UK. B Corps are redefining success in business by putting social and environmental impact on a par with profit. B Corps manage the impact of their entire business through the B Impact Assessment and reach high standards of social and environmental performance.

The B Corp community is a global movement of businesses who provide leadership by demonstrating their commitments to people and planet and create examples of success for others to follow. B Lab UK works to build a community of locally engaged businesses, raising awareness of the B Corp movement and championing change in the UK economy. There are now over 6,000 B Corps in over 85 countries and covering 150+ sectors, including Patagonia, The Body Shop, The Guardian and Divine Chocolate.

First round interviews: 12th-16th December

Second round interviews: 19th - 21st December

Benefits

  • Hybrid working 

  • 25 days holiday plus bank holidays

  • Our office is closed for the Christmas holidays, no need to take extra holiday!

  • 1 additional annual leave day (pro-rated for part-time staff) for each complete year of service, up to a maximum of 30 days

  • Private Medical and Dental cover

  • Generous employer pension scheme 

  • £200 Annual Wellbeing allowance

  • 2 paid volunteer days per year

  • Enhanced Parental Leave 

  • Learning and Development opportunities 

  • Life Assurance

  • Cycle to Work Scheme 

  • Income Protection policy

  • Employee Assistance Programme

  • Working in a flexible office workspace with events and member perks

How to apply: 

All applications must be made through Be Applied

We use a blind recruitment process to prevent biased screening, the initial selection is based on answers to predefined questions scored by a panel against the criteria for the role. Please ensure your answers to the questions are specific and give real examples demonstrating your experience and skills.

If you require accommodations during your application, please contact hiring@bcorporation.uk.

After the initial selection, the interview process will consist of two panel interviews, which may be conducted remotely.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. If you have feedback on how to make our recruiting more equitable or accessible, please contact us at hiring@bcorporation.uk.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application

x

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application