Role Purpose

The Digital User Experience Officer is responsible for overseeing and contributing to end-to-end user-centric solution design and content design for the organisation’s digital products and solutions, ensuring that the user experience vision and goals are achieved. They will act as the user experience (UX) lead for GTC Scotland’s suite of digital products and services, contributing to product vision and planning, creating design concepts, and leading UX research and testing.   

Role Specific Responsibilities

• Lead user experience (UX) and user interface (UI) design, collaborating with colleagues and third-party suppliers/developers to create and implement intuitive, attractive and user-friendly digital products and solutions.  

• Lead UX research and testing, working with colleagues and stakeholders to understand user needs.

• Contribute to product vision and planning, playing a key role in ensuring that users are placed at the centre of all product development and delivery activities.

• Map and document user journeys, illustrating user personas and stories. 

• Turn high level product requirements into workflows and designs.

• Develop user interface mock-ups and prototypes around user needs, conducting concept and usability testing to gather feedback. 

• Contribute to product specifications, communicating design ideas and prototypes to developers. 

• Ensure UI design best practice, ensuring all digital products meet usability and accessibility standards.

• Oversee the design, execution, and maintenance of digital content across the website and digital product interfaces, ensuring content is optimised and meets requirements.

• Perform other duties that may be reasonably required within the scope of your role as assigned to you. 

Responsibilities of All GTC Scotland Employees

• Commit to GTC Scotland’s values and principles

• Understand that our communities improve through the provision of strong and effective education, and you have a role in helping that happen

• Take ownership and responsibility through your work

• Be self-aware, understanding your own strengths and areas for development

• Be a restless learner, seeking opportunities for your own growth

• Deliver work effectively to ensure impact

• Work collaboratively to share and develop expertise

• Ask for help when you need it

• Be flexible and adaptive to meet our needs and those of our registrants

• Actively find and develop solutions to issues

Person Specification

Qualifications and Training

Essential

• Bachelors Degree in a relevant discipline (SCQF Level 9), or equivalent attested vocational or work-based training 

• User Experience (UX) certification

• Evidence of ongoing professional learning

Desirable

• Bachelors Degree (or equivalent) in UI/UX Design, Web Design, or relevant specialist discipline (SCQF Level 9) or equivalent attested vocational or work-based training 

Knowledge, Skills and Experience

Essential

• Evidenced experience in creating and implementing UX design, working as a professional UX Designer, UI Designer or in a similar role

• Experience of content design and information architecture 

• Good working knowledge of HTML/CSS (JavaScript is a plus)

• Strong portfolio of successful UX/UI design projects 

• Proficient in design software tools (eg, Balsamiq, Adobe Creative Suite) and protoyping tools (eg, Figma)

• Experience of working with 3rd party software developers and UI/web developers

• Experience in building and maintaining effective working partnerships with internal and external users/partners/suppliers

• Excellent digital literacy including competency with Microsoft 365 applications (including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Dynamics) 

• Experience of managing and/or conducting user research

Personal Qualities

Essential

• Excellent communication

• Creative and problem-solving attitude

• Strong ability to work with others to develop shared solutions to complex issues

• Self-directed, excellent organiser and planner

• A commitment to excellence

Additional Information

Who we are:

We are the General Teaching Council for Scotland. We register and regulate the teaching profession as a safeguard for the quality of education in Scotland. We work to maintain and enhance trust in teaching.  We are a statutory body meaning our role is set out in law - we are independent of government.

Why work for us?

• Make a difference to the quality of learning and teaching for children , young people and adult learners in Scotland. 

• Flexible working is our default and is open to all. You will have flexibility over when and where you work, depending on the requirements of the role. Most of our people choose to primarily work from home but office space is available if preferred. You will be expected to travel to our office in Edinburgh to attend collaborative events and as the role requires. Please talk to us about your individual flexibility preferences.

•  Learning is one of our core principles. We will support your learning and development to help you perform at your best in your role and to develop your future career.

• Annual leave entitlement is a generous 42 days.

•  Local Government Pension Scheme is open to all employees.

 Our Values

• Trust and Respect - All of us are equally important. We seek out and listen to others’ views. We support each other and build positive working relationships.

•  Integrity – We do what we say we will. We deliver on our plans and effectively communicate with others. We are committed to continually learning and improving.

•  Social Justice – We embrace diversity. We understand the importance of positive wellbeing and seek to support each other and our registrants. We want you to feel like you belong.