Vacancy: Junior Business Analyst

Overview:

Our newly formed Business System team are looking for a Junior Business Analyst to join them. This role will support, maintain, and develop the business systems, processes, and information upon which the Foundation relies. As our primary business system is Salesforce, this role offers a brilliant opportunity to become a Salesforce expert from a user perspective, to gain an advanced insight into system development, as well as to interact with our other business systems.

This is a fantastic opportunity for a self-starter with a real passion and flair for process to join the Foundation. The successful candidate will work alongside the Business Process Analyst and will take on a key role as the interface between the Foundation’s business areas, including our Impact on Urban Health, NHS Charities, Endowment, and Impact Investment teams, and the technical arm of the Business Systems team.

The terrific thing about this role is that it is all about enabling people to do rewarding work well!

About us

At Guy’s & St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

There is more information about working with us on our website, where you can read about:

•     how we approach recruitment

•     our team, culture and values

•     the benefits of working with us

•     and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

Job description

The team:

You will be joining the Business System team at an exciting time as they develop best-in-class ways of working. The team is committed to agile principles and is successfully delivering against a bold and ambitious roadmap. They are also intrinsically enterprising, collaborative, delivery-minded, and have massive ambition to support our business workflow using some of the most sophisticated systems of any organisation in our sector. If you are the right person, you could play a key part in achieving this and so directly contribute to the impact that we are making on health and wellbeing in our local area and beyond.

Key

responsibilities:

·       Business Analysis – analyse the Foundation’s processes to determine how they work, and then identify where value can be added, to make the processes both more efficient and user-friendly.

·       Process design - working with users to design and develop new processes; and to evolve and optimise existing processes

·       Process support – working with all the Foundation’s teams to provide guidance and any other assistance to ensure that all processes are being undertaken effectively and in compliance with the Foundation’s governance and other rules. Along with supporting the Business Process Analyst in the creation of ‘How to Guides’ to ensure end users have the tools to enable them to perform in their roles as efficiently as possible

·       Business partnering – pro-actively work with the rest of the Business Systems team to identify patterns, cross-organisational opportunities, and reoccurring issues. Also, through supporting the technical team with answering support requests raised by end users.

·       Project management - work with the Business Process Analyst to update the product backlogs for key projects on our roadmap and then take recommendations to product owners on how to implement beneficial changes for their teams.

·       Testing and Quality assurance – ensuring that all developments are tested to the satisfaction of end-users. This will include working closely with the rest of the Business Systems Team to achieve consistent approaches to terminology, templates, and record management.

·       Business as usual tasks – by supporting the Business System team with support requests logged by end users, minor configuration changes, delivery of training and any other ad hoc tasks that may be required.

Person Specification

What we’re looking for

Skills, abilities, and attributes:

Experience and Knowledge:

·       Self-starter - adaptable, proactive, works with integrity, and exhibits our enterprising, collaborative and delivery-minded cultural and behavioural values

·       Excellent interpersonal skills - able to liaise with both internal and external teams confidently and effectively

·       Excellent written and oral communication

·       Imaginative and innovative – able to look at problems from different angles and develop alternative solutions

·       Logical and methodical - able to plan and document complex workflows and processes that can accommodate all possible outcomes

·       Great planning and organisational skills - able to work to multiple prioritised tasks, targets, and deadlines

·       Passion for quality and accuracy

·       Committed to continuous improvement

·       Enterprising – looks at things from different angles and is open to new ideas and perspectives

·       Collaborative – contributes to collective effort and gives time and attention to people and ideas

·       Delivery minded – is accountable for results and willing to get stuck in and work at pace

·       Business analysis, process design and documentation experience (Essential)

·       Cross-team collaboration (Essential)

·       Project management (Desirable)

·       Delivery of group and individual training (Desirable)

·       Agile methodology (Desirable)