Operations Executive


  • Salary: £25,000 per annum plus benefits
  • Location: London. We are a virtual team and all benefit by working remotely
  • Closing: 10:00am, 30th Aug 2021 BST

Job Description

Operations Executive

Diversity is a reality. Inclusion is a choice.™  Included is a consultancy that brings together smart people who care about diversity and inclusion in order to establish more inclusive organisations.

Included builds inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large. Our work covers five areas:

  • 1 Strategy: we work directly with CEOs and HRDs to make D&I part of corporate strategy

  • 2 Data: we design, model and measure inclusion to permit more accurate interventions

  • 3 Governance: we observe and improve corporate decision making from Board to shop floor

  • 4 Leadership: we deliver keynotes, hackathons and our full Inclusive Leadership programme to reframe inclusion as a personal leadership responsibility

  • 5 Systems: we de-bias critical business processes such as recruitment and procurement

Included has world-class capabilities in designing and implementing programmes in the public, private and third sectors. Founded as a legacy of the London 2012 Olympics and Paralympics, we are passionate about benefitting the clients we work with. They range from world-renowned tech and finance companies to universities, charities and TV companies. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally. Included creates real impact - we are a scale-up with big ambition and want to achieve even more.


The Operations team is central to the success of smooth-running operations and efficiency across the business. Reporting into the Head of Operations, the Operations Executive provides support across the day-to-day business operations, tech, finance and people management.  As a scale up business, this varied hands-on role would suit an organised individual who is excited by the opportunity to and work at the centre of the business.


  • Operations: Provide general administrative assistance to ensure the smooth running of our day to day operations

  • Tech: Be across our IT infrastructure including Microsoft 365 and Sharepoint, Scoro (our business management and CRM tool), Mailchimp, Survey Monkey. Provide tech assistance to the team and explore opportunities to innovate and improve our ways of working

  • Finance: Assist the efficient running of our business finance, including processing invoices and purchase orders, reconciling bank transactions via Xero, processing payments and staff expenses, and chasing outstanding payments.  

  • Financial Reporting: Help compile monthly and quarterly reports for the management team and our board

  • People: Handle HR administration, queries and holiday records.  Assist employee relations including professional development process and performance reviews.

  • People: Assist with recruitment including all stages of the hiring process, recruitment coordination, candidate communication and onboarding

  • Stakeholders: Develop and maintain excellent relationships with all stakeholders, including colleagues, clients, professional organisations and suppliers

  • Projects and Clients: Set up new client accounts and assist the client commercial process

  • Project Management: Deliver operations projects efficiently, against timeline and budget

  • Culture: Champion employee wellbeing by organising communications and networking, and helping to arrange company events, retreats and socials, to build company culture

  • D&I: A genuine interest in learning more about D&I


  • Outstanding organisational skills with the ability to juggle a range of tasks and projects simultaneously. Project management experience is desirable

  • A techie who is genuinely interested in technology and innovative creative solutions.  Proven experience of providing tech support is desirable

  • Experience in finance operations. Experience of Xero is desirable but can also be taught

  • Excellent standards of verbal, written and other communication skills; with a natural pride in your work

  • Excellent attention to detail with a hands-on, can do attitude to support the core operations of the business

  • Impact/results focused, with a genuine passion for inclusion and meritocracy, and an appreciation of the value D&I can bring to organisations and the wider world

  • Collaborative, with the ability to work cross-functionally across all levels, both internally and externally

  • A team player who puts colleagues and the work before themselves and their ego.

  • Honest and direct - a willingness to listen, learn and adapt to the Included brand where we speak truth unto power

  • Ability to challenge and hold your ground in an empathetic and non-defensive manner. Value and demonstrate humour and humility in approach

Why you should apply

  • We genuinely live our values - Courage to be disruptive (Speak truth unto power), Restless and tenacious (Achieve the highest standards) and Dare to be different (Be yourself, flex your role, have fun)

  • We provide a flexible work environment to allow all employees to perform at their best - Included is a virtual team and all benefit by working from home.  This offers flexibility, minimal travel costs and a chance to work your contracted hours around your lifestyle

  • Collaborative Included support and accelerated professional development.  We are in touch daily, meet regularly via Teams and hold quarterly retreats in person at fun locations.

  • We offer the opportunity to support our work with world-class clients and impact Executive decision-making

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to the day-to-day job. Once you've submitted your application your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

If you are shortlisted, we’ll invite you to a phone interview. Also, we love giving feedback, so at the end of the application process we'll share how well you performed.

We believe in inclusion and actively work towards being an equal opportunities employer

We are committed to a policy of Equal Employment Opportunity and are determined to ensure no applicant or employee receives less favourable treatment on the grounds of any protected characteristic. In addition, we include recognition of socio-economic background and cognitive diversity.  

We particularly welcome applications from Black, Asian and minority ethnic talent, and disabled people who are currently under-represented in our team. All appointments will be made on merit of skill and experience relative to the role.



Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 30th Aug 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application