Job Purpose 

Whilst this role will have an emphasis on expertly preparing and serving high-quality coffee and beverages, maintaining a clean and efficient workspace, and contributing to a positive team environment, it will also be expected to assist in other aspects of the daily running of our busy Café.

Reporting Line

The post holder reports to the Café Manager

Line Management

This post has no line reports 

Key Tasks

 •       Preparing and serving high quality hot and cold beverages, including coffee, espresso drinks, teas, and specialty drinks, quickly and efficiently

•       Providing an excellent level of customer service 

•       Cash and card transactions, and using a till 

•       Ensuring the cafe and visitor seating area is kept clean 

•       Assisting with stock rotation and reducing waste 

•       Food preparation, including cooking a basic menu

•       Promoting a positive image of the organisation to all visitors 

•       Following all policies, procedures and health and safety requirements 

•       Any other tasks as requested by the Café Manager or Visitor Operations Manager 

Person Specification

•       Barista skills would be preferable but are not essential

•       To be welcoming, approachable and confident in dealing with people 

•       Ability to use initiative 

•       Excellent organisational skills 

•       Ability to work under pressure 

•       Good team player 

•       Ability and willingness to demonstrate the BBOWT behaviours of Connect; Grow; Lead by Example; Positivity; and Conscious Inclusion 

•       Ability to undertake Food Safety certification and Allergy Awareness Training* 

 *Training will be given to pass these courses within a month of starting. Failure to achieve the standard required in these tests may result in your contract being ended. 

 Measurements Of Success

 •       Consistency in provision of high quality hot and cold beverages

•       Capable in all cafe tasks 

•       Compliance with food safety and cafe procedures 

•       Seen as a valued member of the team