The Evacuation Manager role is a dynamic job where everyday is different! The Evacuation Manager solves problems, thinks creatively, and makes impact by supporting instructors in the field. You will ask questions such as what trends are we seeing in student behavior this season? What training topics do instructors need? How can we work more effectively to support teams in the field?

The Evacuation Manager is a full-time job that works on the evacuation phone for the full Rocky Mountain operating season. The Evacuation Manager works closely with the Evacuation coordinator to support RM courses by trading off  3-5 day 24 hour shifts on the phone. 

Key Information:

• Location: NOLS Rocky Mountain Lander, WY

• Contract type: Full-Time, Year-Round

• Start date: Within 3 weeks of job offer

Questions: please contact peopleteam@nols.edu

What does an Evacuation Manager do?

The Evacuation Manager supports field courses based out of NOLS Rocky Mountain and associated locations: the Rocky Mountain River Base and Three Peaks Ranch in a variety of circumstances via the evacuation phone. The Evacuation Manager trains and acts as a mentor and guide for RM Locations.

The Evacuation Manager works closely with the Leadership Team at Rocky Mountain locations to coordinate all aspects of in-field support as well as instructor and student field evacuations. This role supports instructors and students in the field through logistical, medical or behavioral issues. This role is crucial to the function of successful field courses. 

In this role you will be the main person responsible for the following activities:

• Carry the evacuation phone 24 hours/day for 3-5 days/3-5 nights in a row.

• The Evacuation Manager oversees all aspects of the Evacuation office including electronics, paperwork, evacuation systems, and logistics, billing, and risk management paperwork.

• Coach instructors in tactics and decisions regarding evacuations, student performance/behavioral issues, and course dynamics.

• Supervise and coordinate logistics for Rocky Mountain evacuations. Consult and assist in evacuation support and logistics for the River base and Three Peaks Ranch.

• Make parent/emergency contact phone calls related to student behavioral issues and/or evacuations. Communicate decision making and next steps with clarity to emergency contacts. 

• Facilitate the experience of evacuated or expelled students with respect, compassion, and accountability. 

• Coach field staff on risk management documentation and decision making; contribute to NOLS Accepted Field Practices updates and development.

• Calculate evacuation expenses for students and submit reports to the NOLS finance department.

• Train field and program staff on all aspects of the Rocky Mountain evacuations (protocols, procedures, documentation, paperwork, challenging phone conversations).

• Collaborate and work closely together with the Evacuation Coordinator to create vision and systems for the Evacuation office. 

• Desire for this person to be an active NOLS field instructor with experience Course Leading or hold similar experience at another organization.

What makes a great Evacuation Manager at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas. 

• Attention to detail with organization of paperwork and evac office systems. 

• Excellent interpersonal and communication skills to support instructors, students, and parents during challenging or emergent situations. This includes listening, showing curiosity, and maintaining a calm, helpful presence.

• A passion to iterate resources and trainings for instructors as it pertains to the Evacuation Office in conjunction with Expedition Education and Risk Management departments

• Ability to task-switch quickly between field phone calls and organize logistics in Lander, while keeping track of all details related to different situations being managed simultaneously from the field. 

• Be able to think creatively in relation to field evacuation logistics, student support in town and utilizing team resources. 

• Ability to execute a higher volume of work within a shorter work week. 

• Be a team player, within the program department and throughout all NOLS Rocky Mountain departments. Contribute to an environment that encourages field staff and students to feel relaxed, supported, and focused going into the field and while on course. 

In your first 6 months, you will: 

• Contribute to Rocky Mountain Program Team vision and goals for the season and future seasons. 

• Think critically to create bigger picture projects based on instructor/student needs with the Evacuation Manager and sometimes other stakeholders in Expedition Operations.

• Organize, input, and review risk management paperwork for the current season.  

• Collaborate on refining evacuation operational systems with the Rocky Mountain locations (RMRB, TPR)

How to Apply

It’s super easy! Just enter your email and click the “start your application” button at the top of the screen and answer a few simple questions for the hiring committee to get a better idea of what you could bring to this role. 

At NOLS we use the Applied platform for our recruitment. The Applied platform will ask you some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Who is NOLS?

NOLS is a nonprofit global wilderness school that strives to be the leading source and teacher of wilderness skills and leadership that serve people and the environment. Our community—staff, students, trustees, and alumni—shares a commitment to wilderness, education, leadership, safety, community, and excellence. 

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

Why is NOLS a great place to work?

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free outdoor equipment rental" at our various locations

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Additional Information

Please note in order to ensure pay transparency and pay equity the range posted is non-negotiable. If you are unwilling to accept an offer within the posted range, please review our other opportunities to see if one better aligns with your salary expectations.

• A criminal background check is required from all NOLS employees.

• NOLS participates in e-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with People Team and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process.

Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment by emailing peopleteam@nols.edu with your request.