Lead the next chapter of SSAFA’s culture transformation

Are you passionate about driving positive change and shaping organisational culture? SSAFA, the Armed Forces charity, is seeking a business partner to lead the culture transformation impacting over 3,000 staff and volunteers. This transformation will see the entire organisation working collaboratively, engaging with a diverse set of stakeholders. This is a rare opportunity to shape the future of a national charity with a proud history and ambitious vision.

As the Culture Transformation Lead, you will head a complex multi-faceted programme that will enhance our governance, systems, processes, behavioural standards, and connection to our organisational strategy.

Reporting directly to the CEO, you will work closely with the Executive team. You will lead and guide a representative group of staff and volunteers (the Culture Ambassadors) to build trust, empower people and promote unity across SSAFA. With the support of the Executive team, you will ensure our culture transformation initiatives are fully integrated into our strategy and governance.

About you

You will have proven experience of managing large-scale, complex organisational culture or change transformation programmes with multiple project streams.

To take our people on the journey with you, you will:

·       be committed to SSAFA’s values and to fostering an inclusive, positive workplace culture,

·       thrive in an environment where priorities may shift and outcomes are not always immediately measurable, demonstrating resilience and adaptability in the face of ambiguity,

·       be able to engage, inspire and motivate diverse audiences through excellent communication and leadership skills,

·       have a high level of emotional intelligence and the ability to build effective relationships,

·       have refined influencing skills, tact, diplomacy, and confidence working cross-functionally, and

·       have a strategic mindset, with analytical and creative problem-solving skills, digital agility and proficiency across Microsoft 365.

Are you ready to lead a culture transformation that makes a real difference? Apply now and help shape the future of SSAFA. 

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.

Click here to view the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact Sarah Fernandes on sarah.fernandes@ssafa.org.uk for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date: Midnight on 27 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: w/c 16 February 2026