IT Support Apprentice

CIL Management Consultants

  • Salary: £21,000 + bonus
  • Location: Frome (near Bath)
  • Closing: This role has no specific closing date.

Job Description

Are you interested in developing your career in IT with a fast-growing professional services firm?

CIL is looking to expand its in-house IT team which supports the business’ users, software and systems. This is an exciting opportunity to learn, while gaining practical experience working within a supportive, close-knit team of IT professionals in a busy and dynamic workplace.

CIL is a growing and busy management consultancy with a market-leading position within its niche. We have four offices: London, Frome (near Bath), Chicago (US), Munich (Germany). The successful candidate can be based in either London or Frome but should be able to occasionally travel between both of the UK offices.

Initial role (responsibilities expected to grow):

  • Be an active member of the IT team supporting the London, Frome, Chicago, and Munich offices.

  • Log and monitor IT support incidents and requests; categorising, prioritising and escalating them where appropriate.

  • Update and maintain the IT inventory.

  • Assist in the building of, and provisioning of, laptops, phones and software.

  • Ensure all laptops are patched and free of malware.

  • Help enforce IT policies.

  • Contribute to the creation of documentation, including self-help solutions and wikis.

Candidate requirements

Essential:

  • Enthusiasm for IT and a passion for technology.

  • Good problem-solving skills and calm under pressure.

  • Excellent written and verbal communication skills.

  • Attention to detail and a methodical approach.

  • Knowledge of Windows operating systems, PC and server hardware.

  • Knowledge of network configuration and troubleshooting.

  • 5 GCSEs (or equivalent) at Grade C or above, including Maths, English Language and Science.

  • You will need to be mobile – there will be some travel between our London and Frome offices.

Working for CIL

Although we work in structured project teams, we are socially very equal, lively and inclusive. There are no corner offices, no private fiefdoms, no cliques – we work in open-plan offices and are not political. We think ‘a culture’ is something larger firms have to invent. Ours is the product of the individuals we employ.

We are supportive, non-hierarchical, hard-working, unpretentious and direct. We don’t take ourselves too seriously and tend to tease those that do. We also encourage our people to pursue activities outside of work and keep their hobbies & interests going.

Benefits

  • Participation in the generous company bonus scheme.

  • Support to undertake relevant training.

  • 25 days’ holiday entitlement with option to take an additional 5 days.

  • Company pension & healthcare schemes.

  • A healthy work/life balance and support to pursue your activities & interests outside of work.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application