Who is Charity Bank?

Charity Bank is a savings and loans bank with a mission to use money for good. We use the money our savers entrust to us to make loans to charities, social enterprises and organisations with charitable purposes. Our community of borrowers, savers, shareholders and staff are all working towards one goal – helping to create lasting social change in our communities. If you believe that banks have a vital role to play in creating a world, we all want to live in and you want to live your values at work, apply for this vacancy today.

Charity Bank Recruitment Process

At Charity Bank, we prioritise inclusion and fairness in our recruitment process. Our use of recruitment software helps mitigate unconscious bias by incorporating skill-based questions alongside CVs. Responses and CVs are anonymised and reviewed in random order by our hiring team to ensure an equal chance for all candidates, regardless of background. Demographic questions are strictly for statistical purposes, ensuring a balanced candidate pool. Opting out of these questions is an option.

The use of AI tools (e.g., ChatGPT or similar) is permitted in the application process. However, we advise against copying and pasting answers from AI tools, as this often results in generic responses. We encourage you to showcase your own experiences, voice, and style in your answers

We review all applications within two weeks after the closing date, so expect feedback shortly thereafter. If you require reasonable adjustments during the application process, please email us at recruitment@charitybank.org.

Disability Confident Scheme

Under the Equality Act 2010, a person with a disability is someone who has – or has had in the past – a physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.

As an Equal Opportunities and Disability Confident Committed employer, we actively encourage applications from people who consider themselves to have a disability falling within this broad definition. To access the Disability Confident Scheme, as an applicant with a disability/long term health condition/mental health condition, you are simply required to:

• Show that you meet the essential criteria described in the person specification.

• Answer ‘yes’ to both the following questions on the Bank’s application form, ‘according to the definition of disability do you consider yourself to have a disability?’ and ‘do you wish to be considered under the Disability Confident Scheme?’

You are not required to share the name or nature of your condition; you are simply stating the fact that you have a disability or long-term health condition/mental health condition. If you do not answer ‘yes’, your application will not be considered under the Disability Confident Scheme.

Adjustments for the application process and interview can be made if needed, so please contact us at recruitment@charitybank.org if you require this.

We are keen to recruit from as diverse a talent pool of applicants as possible, so the scheme gives you not a guaranteed job offer but an opportunity to be fairly and equally assessed in interview along with other candidates who meet the criteria for the role.

Hiring managers do not automatically know the details of your condition(s), they are allowed only to ask what adjustments you may need before the interview or when you are in receipt of a job offer.

Be reassured that any adjustments you require will be treated in the strictest confidence and will not form part of any aspect of the assessment.

If a job offer is made to you, we will discuss with you any adjustments that you may need in the workplace to enable you to perform the duties required. These will not be discussed at the interview.

In your application, please ensure you demonstrate clearly how you meet the essential criteria.

If you have any questions about the process, please contact us recruitment@charitybank.org.

Four-Day Week with Full-Time Pay 

Charity Bank's Four-Day Week initiative, open to all employees from day one, champions work-life balance by providing four days of work with full-time pay. This innovative approach underscores productivity, equal compensation, and the creation of an inclusive workplace in line with Charity Bank's social mission. The 32-hour workweek typically spans four eight-hour days, offering flexibility to typically choose Friday or Monday as the day off. Days off are protected and treated like weekends, ensuring uninterrupted personal time. The arrangement is flexible, adapting to part-time employees on a pro rata basis. 

JOB PROFILE                                                                                                                 

Job Title:                 Senior Project Manager

Contract:               Permanent, Full-Time (32 hours per week)         

Location:                Office based, Tonbridge with hybrid working available  

Responsible to: Head of Change

Direct Reports:      None

Date:                       May 2026

_____________________________________________________________________________

Overall Purpose of the Role:

·        To lead the successful delivery of technology projects that support business objectives, ensuring outcomes are delivered on time, within budget, and to agreed quality standards.

·        The role is responsible for coordinating cross-functional teams, managing risks and dependencies, and ensuring that technology solutions deliver measurable business outcomes.

·        Champion the Change Framework through managing processes and knowledge transfer to ensure that all required change is delivered under the framework. Look for opportunities for continuous improvement of the change framework.

·        Ensure governance of the projects and provide PMO activities to ensure that all projects are delivered under the change framework, evidenced and Audit ready.

 Key Accountabilities:

·        Define project scope, objectives, and deliverables so that there is clear alignment between business needs and technical solutions.

·        Develop and maintain detailed project plans, schedules, and budgets so that progress can be effectively tracked and controlled.

·        Manage project risks, issues, and dependencies so that potential impacts are identified early and mitigated appropriately.

·        Lead and coordinate cross-functional project teams so that delivery is cohesive and efficient.

·        Facilitate clear and consistent communication with stakeholders so that expectations are managed and decisions are well-informed.

·        Monitor project performance against agreed milestones and KPIs so that corrective action can be taken where necessary.

·        Ensure appropriate governance and reporting is in place so that projects remain compliant with organisational standards.

·        Manage third-party suppliers and delivery partners so that contractual obligations and performance expectations are met.

·        Manage project resource plan taking proactive steps to ensure the required delivery resources are available when required for the project

·        Drive change management and user adoption activities so that delivered solutions are effectively embedded into the business.

·        Conduct post-implementation reviews / retrospectives so that lessons learned are captured and developed to support continuous improvement

·        Support Change Portfolio meetings with compilation of the Portfolio pack and owning meeting notes and actions.

Key Contacts

·        Internal stakeholders (Product Owners, Department Heads, Exco)

·        CIO and Technology team (Architecture, Data, Desktop Services and tooling, Cyber Security)

·        Programme Management / Change Office

·        External vendors, suppliers, and implementation partners

·        End users and operational teams

·        Internal Audit, Compliance, Finance and HR

·        There may be a need to work longer hours to meet deadlines when necessary.

PERSON PROFILE              

Experience

·        Proven experience delivering technology projects in corporate environments (Essential)

·        Experience with Data Migration projects (Essential)

·        Experience working for an ethical bank, or an organisation managing complex commercial lending (Preferred)

·        Experience managing end-to-end project lifecycle within a structured change framework (Essential)

·        Exposure to systems implementation, digital projects, tech transformation and data solutions

·        Experience managing third-party vendors (Essential)

·        Experience managing budgets, timelines, and risks (Essential)

·        Experience working in Agile and Waterfall environments

 Skills

·        Strong skills in Microsoft products including Word, PowerPoint and Excel (Essential)

·        Experience of MS Project / Planner (Preferred)

·        Experience of Asana (Preferred)

·        The ability to work accurately with detailed information and to ensure that practical tasks are effectively implemented.

·        Strong project planning and organisational skills

·        Stakeholder management and communication, with strong customer centric approach (internal customers)

·        Ability to manage competing priorities and balance key priorities

·        Able to manage own workload and meet timescales without prompting

·        Problem-solving and decision-making

·        Risk and issue management

·        Negotiation and influencing

·        Leadership and team coordination

·        Attention to detail

·        Adaptability and resilience in a busy environment

·        Strong communication skills, both written and verbal, to carry messages to different audiences and match style appropriately

·        Able to confidently run meetings through the production of artefacts, taking of notes and actions, and holding those with actions responsible for completion

·        The interpersonal skills necessary to sustain effective relationships internally and on behalf of Charity Bank with external bodies and with its suppliers.

·        E-literate and competent in developing, administering and using laptop and associated networks and systems to acquire, manipulate and disseminate information.

 Knowledge

·        Recognised Project Management qualification (Essential)

·        Project management methodologies (Agile, Waterfall, SaFe) and ability to interact directly with delivery teams and manage backlog and ceremonies if required

·        Technology delivery lifecycles (SDLC)

·        IT infrastructure and digital platforms

·        Governance and reporting frameworks

·        Change management principles and Frameworks

·        Budgeting and financial tracking

·        Awareness of AI and willingness to explore opportunities for its practical application in process automation to support the PMO

·        Understanding of Data protection principles and ability to consider those in change delivery – liaising with internal stakeholders as necessary.

·        Understanding of internal audit, risk and compliance function and their stakeholder role in the successful delivery of change