• Location: Flexible in Australia

• Remuneration: Depending on experience (including unpaid and other experiences) and capacity to take on responsibility, the salary range is A$ 79,300 - A$ 95,000

• Hours: 24 months Fixed-term, Temporary, Full-time 

• Reports to: Chief of Operations

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project is a team of experienced change-makers, researchers and communications professionals with a mission to scale social movements to drive the global transition beyond fossil fuels. With programs and staff in Australia, and affiliated programs and staff in Europe, and the US, we have developed a unique model of grant making and campaigning that supports networks of organisations to drive powerful change towards our mission.

We have a dynamic and nimble organisational culture and we’re serious about supporting our people to thrive. We move fast and lean into the urgency of the climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We strongly encourage First Nations people, people of colour, people living outside of cities, and people living with a disability to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here.

About You

You love systems and processes that are lean and flexible but robust without being overly bureaucratic. You get how to support people to use these systems and bring people with you on that journey.

You enjoy helping our staff solve problems and get the best out of our IT services as well as proactively identifying ways to streamline our work and improve the security and resilience of our IT environment. You are a quick thinker and problem solver who is super-organised and passionate about tech and people, especially those trying to solve the climate crisis.

About The Role

The role is very hands-on in guiding, educating and supporting users in their daily desktop and application requirements. The role requires you to work systematically to ensure the high availability of our tools, while overseeing critical areas such as security and privacy. The role requires competence in Levels 1, 2 and 3 Helpdesk, and good experience in cloud-based services.

Our IT environment is designed to be secure, easy to maintain and readily available from any location. We have Apple laptops and rely on standard tools configured appropriately to support our teams to work effectively and securely to achieve the Sunrise mission.

We support networks of organisations to work together to achieve outcomes that would not be possible by individual organisations acting alone. We expect all roles at Sunrise to actively support the capacity building of these networks and partner organisations.

Key Responsibilities

• Overseeing, managing and administering IT infrastructure, platforms and architecture

• Providing a helpdesk function

• Onboarding new staff in IT desktop systems and application with a Mac environment

• Budgeting, expense management and procurement.

• Contributing to strategies, policy development, projects and continuous improvement within the IT space.

Required skills and experience

• Experience in a similar or related role including unpaid, grassroots or lived experience

• Service orientation

• Experience in the administration of cloud-based virtualisation and storage.

• Level 1, 2 and 3 Helpdesk Support

• Competency in a range of collaboration tools including Asana, Slack, Box or similar tools.

• Well-developed communication and interpersonal skills, with an enthusiastic approach to customer service.

• Experience with stand-alone systems operations in a global IT ecosystem

• High level technical competency

• Proven analytical skills and ability to diagnose and resolve problems

• Ability to engage helpfully with end users

• Demonstrated understanding of IT risk management in a high-security context

• Understanding and interest in new technologies and trends

• Ability to self-manage to deadlines and with competing priorities

• A passion for action on climate change and a commitment to social justice

• Tertiary qualifications in IT or equivalent industry experience.

If you meet some but not all of the criteria for this position, are unsure, but you’re keen on the role - please get in touch. We value and recognise experience that has been unpaid, from the grassroots or is lived experience.

Desirable Skills and Experience

• Developing and implementing IT policies

• Competent in documenting user guides, short training videos, presentations etc.

How Sunrise supports its staff:

The Sunrise Project is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following in place to help us achieve that:

• Superannuation contribution of 12.5%

• Four weeks annual leave + leave loading of 17.5%

• Birthday, cultural leave & solidarity leave

• 12 weeks parental leave after 12 months’ service

• An initial 3 month work plan to help you hit the ground running and have clarity on your role and responsibilities

• Resourced commitment to supporting to your professional development

• Coaching and management support with regular 1:1 meetings

• Access to Employee Assistance Program

• Performance reviews and feedback to support you and the team to reflect and grow

• Flexible work policy e.g 9 day fortnight option

• Paid shutdown leave at the end of year so you can properly rest and recuperate.