Customer Success Manager

Proton

  • Salary: $65-75k plus benefits and equity
  • Location: Boston, MA or remote
  • Closing: 11:59pm, 20th Jun 2021 EDT

Job Description

About Us:

Proton.ai is revolutionizing wholesale distribution. Distributors sell nearly every physical good you come across. Key to the economy, they make up over 28% of GDP. But there’s a problem. Selling as a distributor is complicated. Distributors carry hundreds of thousands of SKUs, making it impossible for distributors to know what their customers need. Proton cuts through this complexity with AI. We provide a solution that modernizes distributors' sales efforts. And in doing so, we help distributors better serve their customers and grow.

Our company is in hyper growth mode. We’ve grown >6X YoY. Needless to say, it’s an exciting time to join the Proton.ai team.

Do you enjoy driving customer satisfaction and working with users to find creative ways to solve their challenges? Are you excited about nurturing relationships with Proton's customer base and revolutionizing how distributors think about their salesforce?

The Role

We are looking for a seasoned Customer Success professional that has experience managing enterprise customers across all phases of the post-sales lifecycle. As an early member of the team, you’ll manage a portfolio of our customers and you’ll be instrumental in helping define our team’s processes and playbooks. If you’re excited to jump into a startup experiencing breakout growth, join us for a career-defining adventure.

How you will create an impact in this role:

  • Manage new customer roll-outs, including communicating expectations and timeline, setting success criteria, training users, and troubleshooting issues.

  • Own the relationship with enduring customers. This includes communicating with them regularly, closely tracking their product usage and results data, proactively addressing any issues they're having, and ensuring their ultimate renewal.

  • Work closely with our Client Engineering team on any customer-specific product customizations, and with our Product team to influence the new feature roadmap.

  • Contribute to and developing playbooks that drive adoption and success for our customers.

What we are looking for in a candidate:

  • Excellent interpersonal skills and an ability to empathize with customers.

  • Great attention to detail and comfort with prioritizing multiple responsibilities.

  • Strong organizational skills and an excitement to help develop new processes where they don't yet exist.

  • Experience working closely with enterprise customers, in either a sales or customer success capacity.

Benefits:

This is a full-time remote position. Compensation is $65-75k, with equity, health benefits, 401k and generous vacation policy.

Our clients are primarily US-based today, so interested candidates must be able to work US-hours.

We assess candidates based on scenario questions directly related to the work you will be doing. Resumes are not the focus of our selection process and are optional. Candidates love our process!

Removing bias from the hiring process

  • Your application will be blind reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the blind review

Start your de-biased application

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Removing bias from the hiring process

  • Your application will be blind reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the blind review

Start your de-biased application