A fantastic opportunity has arisen for a welfare/wellbeing service manager with experience of the Criminal Justice System to take on a lead role within the Volunteer Operations Directorate at SSAFA, the Armed Forces charity.

About the role

This position is vital to take on the lead to develop, support and oversee SSAFA’s work in the criminal justice system, particularly with the members of the armed forces community who are in prison or other detention facilities, and their families.  The Prison In-Reach Service (PIR) is a timely, consistent, non-judgemental, holistic support service delivered via trained volunteers.  Equally as important is the fostering of our wider stakeholder relationships across the military charity and criminal justice sectors including our work with the Ministry of Justice.

About the team

Whilst this role is independent on managing the service, you will work very closely with other unique departments within specialist services. You will have the opportunity to band together with your colleagues to share knowledge, ideas and learn from each other’s skillsets.

About you

A key factor your will need is demonstrable understanding of the criminal just system, preferably working knowledge to ensure the service users are supported effectively. As the service manager, you will also be required to develop the service effectively and experience of doing this previously is essential to be able to take forward new ideas and partnerships. In order to ensure the service develops effectively an ability to evaluate the service through the use of management information is important to make informed decisions that benefit the service.

As you will be working closely with Volunteers, excellent interpersonal skills and experience of managing volunteers is vital to develop working relationships required to provide a successful service. The ability to work effectively as part of team is essential too and independently.

If you have a passion for working with volunteers, share similar values to SSAFA’s and have a true commitment to diversity and inclusion, please follow the instructions at the end of the advert to start the next step in your career.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.  

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve

For further information

Download the full job description here.

Click here to view the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy, Director Volunteer Operations at julie.mccarthy@ssafa.org.uk for an informal discussion.

How to Apply:

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date: Midnight on Sunday 28 January 2024.

Interviews:  09 February 2024.