Customer Service and Sales Representatives are one of the first points of contact for prospective and enrolled students. The position is responsible for providing excellent customer service via telephone, email, chat, text, virtual meetings, and occasionally in-person events for schoolwide offerings (Expeditions, Wilderness Medicine, Risk Services, and Custom Education). This position is also responsible for keeping track of and closing sales tasks and deals, ensuring students experience ease of enrollment. The Customer Service and Sales Representative is part of the overall Sales, Marketing, Communications, Creative & Expedition Admissions team at NOLS.

Key Logistical Points:

Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.)

Questions: Please contact peopleteam@nols.edu

What does a NOLS Customer Service and Sales Representative do?

This role sits within our Sales and Marketing team and will be involved in the following activities and responsibilities:

40% Sales: Have intimate knowledge of all Expedition course offerings to be better enabled to persuade potential students into enrolling via phone calls, live online chat, email, text, and other forms of communication. 

40% Customer Service: Be well-versed to communicate with prospective and enrolled students and their families in-person or via phone, online chat, text, and email regarding NOLS. 

15% Data Management: Use a variety of softwares to track and report on Sales and Customer Service conversations, leads, and conversions. 

5% Other projects as assigned

Please note this list is not inclusive of all duties and responsibilities, but rather covers the more frequent tasks of the role.

What makes a great Customer Service and Sales Representative at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Must demonstrate exceptional customer service skills.

• Passion for NOLS mission and excitement for fulfilling it in creative ways.

• Strong interpersonal, organizational, verbal and written communication skills.

• Enthusiasm for and ability to connect with a wide variety of individuals.

• Ability to build rapport quickly in person as well as through phone conversation and personal correspondence with a wide audience.

• Excellent “Expedition Behavior”.

• Collaborate to work effectively in both a team environment and independently.

• NOLS graduate is preferred.

• Hubspot or other Customer Relationship Management (CRM) system is preferred.

• Basic computer skills and a willingness to learn required, experience with Mac OS is preferred.

In your first 6 months, you will: 

• You will learn about all aspects of NOLS and become familiar with talking points that will help potential students enroll in their desired course. 

• You will track conversations via multi channel communications to ensure accurate reporting and conversion rates. 

• There will be opportunities to analyze the current methods and systems of sales and customer service and present ideas for improvement to the team. 

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader. We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• All employees can benefit of free outdoor equipment "Rental" at our various locations.

• We have fantastic employee discounts on top outdoor gear brands.

• We offer discounts on NOLS courses for you and your family.

• Wellness Time for all employees.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

All you need to do is start the process by clicking on the button at the top right. 

Additional Information

NOLS currently can support remote employees with legal working rights in the following states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.