Programme Manager – Innovation & Development

Salary: £50,470 – £55,000  + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid.  Flexible home working, with at least monthly sessions in our London office, and at client meetings nation-wide; with flexibility on working from home at other times.

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Programme Manager to play a pivotal role in delivering key programmes that support Fair4All Finance’s mission to improve financial inclusion across the UK.

You will be responsible for the successful delivery of defined programmes, managing all operational, technical, and delivery aspects from shaping through to evaluation.

Working under the direction of a Senior Programme Manager, the successful candidate will take ownership for day-to-day delivery while ensuring that programmes are delivered to time, budget, and quality standards. You will collaborate closely with delivery partners, internal teams, and stakeholders to achieve measurable outcomes.

Key Responsibilities

• Manage the delivery of defined programmes and workstreams that develop new propositions for financially vulnerable customers.

• Oversee all stages of programme delivery, ensuring objectives, milestones, and outputs are achieved on time and to a high standard.

• Apply effective programme management and governance frameworks, maintaining accurate documentation, risk logs, and progress reporting.

• Collaborate with internal teams and external partners to ensure successful delivery and constructive problem-solving.

• Build strong relationships with suppliers, delivery partners, and stakeholders, influencing alignment with programme goals.

• Manage programme budgets within agreed limits, supporting procurement and contract management processes.

• Use insights and evaluation to drive continuous improvement and iteration of propositions, adopting agile approaches to delivery.

• Contribute to a positive, inclusive, and learning-focused team culture, role modelling Fair4All Finance’s values and behaviours.

Essential experience & qualifications:

• Experience delivering large-scale or complex programmes in financial services

• Strong project management and organisational skills with attention to detail.

• Understanding of financial products and services and how they impact customer outcomes.

• Experience managing budgets, procurement, contracts, and performance reporting.

• Excellent relationship management and communication skills.

• A proactive, flexible, and collaborative approach with the ability to adapt to change.

• Commercial acumen, understanding how product design and delivery impacts on operational and financial models in order to develop sustainable products  

• Passion for Fair4All Finance’s mission to improve financial resilience for those in vulnerable circumstances.

Desirable experience

• Product development and iteration experience ideally in the personal loans/unsecured lending market and particularly serving customers in financial vulnerable circumstances 

• Experience of working with regulatory bodies, government, civil service or other external stakeholders  

• Experience of leading and managing people and teams

Person Profile

• Our ideal candidate will be organised, flexible, creative and resourceful and be keen to contribute to the evolution of the structures and processes of a young organisation.   

• You'll collaborate purposefully with others on shared goals. You’ll be self-directed and able to anticipate future needs or activities, sometimes acting ahead or reacting to circumstances without waiting for direction.   

• You will be passionate about our mission to increase the financial resilience of people in vulnerable circumstances and seek continued learning and development.      

• As you’ll be working across differing programmes, you’ll be able to deal with complexity and uncertainty and work under your own initiative and be comfortable working across a range of projects of different sizes and managing priorities and supporting projects outside of your own area of expertise when required.   

• Relationship building and stakeholder management is critical, and you’ll also enjoy innovative and experimental ways of team working.   

• This role will be ideally suited to someone with significant programme management experience who is ready to lead large scale, national programmes that include a wide range of stakeholders.  You’ll enjoy working across a range of opportunities and be driven by creating a fairer society for those who are excluded.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, please submit your application via Applied by 5pm on Wednesday 12th November.

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK