Background

Are you looking for a life mission and a rewarding career where you can help find better ways of tackling social problems in the UK and globally. Do you want to change the world and people’s lives? 

Kirklees Better Outcomes Partnership (“KBOP”) is looking for enthusiastic and motivated individuals who are passionate about enabling individuals at risk of homelessness to sustain their homes, improve their wellbeing, enable them to access the services they may need to live independent lives whilst protecting them from harm and fulfilling their ambitions through accessing  jobs that meet their aspirations, talents and interests.

About Us

KBOP (https://www.kirkleesbetteroutcomespartnership.org/) is a mission driven social enterprise working with a partnership of expert delivery organisation to provide floating support to vulnerable people across Kirklees. Through following an asset-based approach focusing on people’s strengths and aspirations, we enable people to secure accommodation and to give them the skills required to sustain these tenancies independently over time, with a key focus on helping people into employment. 

The project is an outcomes contract where we are paid for enabling people to achieve positive improvements in their lives relating to accommodation, education, employment and wellbeing. This model allows flexibility in how the service is delivered with a focus on evolving the service delivery model over time to best enable the people we support. The role of KBOP is to drive continuous improvement across the service, set the strategy for the programme, and manage key stakeholder relationships, including with Kirklees Council, the service commissioner.

KBOP is part of Bridges Outcomes Partnerships, a not for profit that works with Government, community groups and specialist partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and wellbeing.

About the Opportunity:

The partnership has been delivering successfully since 2019. As part of our continuous process of improving how we support the people we work with. Our current Service Manager is moving on to lead a new Bridges Outcomes Partnership programme and we are looking for someone with a passion for systems change, strength in collaboration, operational excellence and excellent partnership skills to continue to lead and support our Delivery Providers.

Responsibilities:

Leading and Managing the Central KBOP Hub and referral co-ordination and alloction:

·       Management of referral process

·       Line Manage recruited referral/compliance assessors and provide them with a framework for reviewing inappropriate referrals or unmatched cases

·       Carry out sample checks of cases reviewed by assessors to ensure that assessment is being accurately carried out

·       Regularly review KBOP referral allocation process and where necessary make recommendations on how to increase robustness

·       Provide regular updates to Project director on KBOP referral activity and outline any issues which might need intervention from the PD

Leading and coordinating Quality Assurance and Compliance Management:

·       Supporting Partners to conduct self-assessment QA processes to ensure high quality casework and support is undertaken at all times.

·       Supporting continuous improvement and effective case management via observations, unannounced spot checks and remote testing to test the effectiveness of service delivery.

·       Maintain an ongoing KBOP Quality Improvement and Development Plan to ensure high quality case management and individual outcomes progression across the partnership.

·       Support and build capacity of the provider network to maximise access to participants, manage contractual risks and deliver a compliant and quality service.

·       Manage customer feedback process on behalf of KBOP.

Managing external relationships:

·       Provide support to referral agencies and ensure that they understand the referral process and criteria working to reduce the risk of inappropriate referrals.  Communicate regularly with management team of trusted referral agencies and highlight any persistent inappropriate referral patterns by front line staff which negatively impacts on inappropriate referral rate

·       Review cases referred back to KBOP central team from provider network as inappropriate and carry out role as adjudicator

·       Liaise with the system administrators and provide regular update on organisations that need to be registered and trained as trusted referrers.

·       Acting as KBOP and partner representative at key strategic meetings across Kirklees Eg: Reducing reoffending Forum, Mental Health Forum, Homelessness Forum, MARAC. Leading on case progression in a multiagency function.

Ongoing Service Management Tasks:

·       Monitor and where possible recommend enhancements which could be made to referral system to assist referral assessors in carrying out their role

·       Ongoing review of the referral form to ensure that all essential information is being captured to aid accurate allocation of cases.

·       Assist in the development of service provision to clients by tracking and highlighting cases where the referral process outlines gaps in service which need to be addressed

About you – In order to thrive on this role and lead the partnership we are seeking the following skills, knowledge and competencies:

Essential

·       Tenacity, determination and a drive to overcome challenges.

·       Strong interpersonal skills and commitment to work in a collaborative way at all times building positive relationships with multiple stakeholders.  

·       Commitment to deliver a strength based, person led approach. Placing the individual (participants or staff) at the centre of our programme.

·       Willingness to listen, learn and adapt to ensure the voice of those using our service shape its delivery.

·       Confidence to challenge when the system or process is preventing the achievement for an individual.

·       Commitment to accountability.

·       Extensive experience and knowledge of support service provisions – Case management, operational progression and support approaches.

·       Strong management experience with emphasis on leading multiple teams.

·       Coaching/mentoring skills

·       Problem-solving skills

·       Good analytical skills

·       A methodical and logical approach

·       Accuracy and attention to detail

·       Team working skills

·       Written and verbal communication skills

·       Adaptable and comfortable working in a fast-paced environment

COMPENSATION AND BENEFITS

The remuneration offered will be commensurate with experience. We offer an attractive salary package and benefits along with a tremendous learning opportunity to grow with an international team that is currently leading the market in supporting outcomes contracts across the globe.

• The health and wellbeing of our employees is really important to us.  We will offer a range of benefits to you, including enhanced family friendly policies, employee healthcare benefits, employee protection benefits, an employee assistance programme, alongside other well-being initiatives to promote a healthier working environment.

• You will receive 25 days’ annual leave, plus bank holidays, and a 5% contribution to the company pension scheme.

Desirable

·       Experience of working in a Local Authority context

APPLICATION PROCESS

Applications will close at 9am 4th September. First round interviews will be scheduled for w/c 11th September

At BOP, we take Diversity, Equity and Inclusion seriously. We are committed to building a team with a variety of backgrounds, skills and views and recognise that the more inclusive we are in the way we approach our work, the better our work will be.