D&I Consulting Manager

Diversity is a reality. Inclusion is a choice.™   

Included is a consultancy that brings together smart people who care about diversity and inclusion in order to establish more inclusive organisations. 

Included builds inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large. Our work covers five areas:  

• 1. Strategy: we work directly with CEOs and HRDs to make D&I part of corporate strategy  

• 2. Data: we design, model and measure inclusion to permit more accurate interventions  

• 3. Governance: we observe and improve corporate decision making from Board to shop floor 

• 4. Leadership: we deliver keynotes, coaching and our full Inclusive Leadership programme to reframe inclusion as a personal leadership responsibility 

• 5. Systems: we de-bias critical business processes such as recruitment and procurement 

Included has world-class capabilities in designing and implementing programmes in the public, private and third sectors. Founded as a legacy of the London 2012 Olympics and Paralympics, we are passionate about benefitting the clients we work with. They range from world-renowned tech and finance companies to universities, charities and TV companies. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally. Included creates real impact - we are a scale-up with big ambition and want to achieve even more. 

Role 

This is a central client-facing delivery and team management role. You will be a key member of the Consulting team, responsible for leading D&I projects and deepening relationships with professionals in world-class organisations. You will help to drive/lead the team by directing and delivering our range of services, producing responses to questions and client interactions, facilitating senior sessions, and delivering high-quality client-facing reports. In this dynamic role, you will be idea led and solutions focused, helping clients to truly understand and embed inclusion to benefit what they do.  

You will work closely with Included’s Head of Consulting to support leadership of the Consulting function, including people management, allocation and resourcing, and day-to-day project oversight and delivery. You will also work collaboratively with other functions in Included to drive/support the organisation’s success, including Business Development (leading sales pitches, contributing to product innovation), Client Relationship Management (working hand-in-hand with project managers to deliver brilliant projects and deepen client relationships), and Operations (including people management and consulting processes). You will challenge and inspire colleagues and clients with your own thought leadership.  

Comfortably switching between free-thinking and day-to-day tactics, you will build instant credibility with our clientele across multiple industries and geographies, helping to achieve our strategic priorities. At Included you will have the freedom to take your career wherever you want to go. 

This is not a typical consultancy role. We are a consultancy but with a profound purpose - delivering our services that change mindsets and behaviours, that drive organisational change, and ultimately positively impact the wider world.    

Responsibilities  

• Lead and/or oversee client delivery of diversity and inclusion programming across our entire cycle of work, taking a highly proactive approach to project leadership 

• Support, manage and develop colleagues in the Consulting team, including direct people management of Associate Consultants and/or Consultants 

• Define, deliver and measure impact of major D&I programmes: 

• Strategy: Design and facilitate strategic workshops with organisational leaders; lead D&I strategy development projects 

• Data: Lead D&I data audits; oversight and leadership of diversity and inclusion measurement work; lead data product development  

• Governance: Advise clients on D&I accountability and structures; lead employee resource groups and networks 

• Leadership: Design, deliver and embed leadership interventions, from keynotes to multi-month blended learning programmes to app-based learning  

• Systems: Lead and oversee deep systems reviews to debias processes around talent and the business 

• Inspire with your world-leading thought leadership on D&I; lead aspects of our annual Impact Report; speak and chair at market-leading events; and much more.   

• Selling and upselling: identify and lead on new opportunities by establishing and leveraging client relationships 

• Lead and oversee proposals and pitches for new business 

• Oversee project management of client deliveries 

• Innovate and inspire with new product development, particularly with a digital lens 

• Coach, mentor and inspire your colleagues and take a highly proactive approach to your own learning and development 

• Prepared to travel overseas on occasion 

Candidate 

Must haves: 

• Proven expertise in consulting skills, market-leading frameworks and methods 

• Proven team/people management expertise and experience within a fast-paced consulting environment 

• A passion for inclusion and meritocracy and an appreciation of the value D&I can bring to organisations and the wider world  

• Expert client management skills to deepen existing client relationships and build new ones 

• Client-focused with leadership experience of inspiring and influencing a range of delegates and stakeholders from junior team members to CEOs 

• Ability to work collaboratively and cross-functionally with all levels of management, both internally and externally, putting colleagues and the work before self and ego 

• Strategic mindset with exceptional clarity of thought and experience of designing and leading on corporate strategy – adopt a business-wide approach, not just on D&I alone  

• Facilitation expertise – expert in facilitating a room of diverse stakeholders (in person and virtually), leveraging the latest technology to inspire (e.g. Miro) 

• Communications and presentation expertise – expert in PowerPoint, Keynote and the latest (digital) presentation technology. Excellent verbal, written and organisational skills plus exceptional attention to detail 

• Digital fluency. Experience in using data analytics programmes (e.g. Power BI, Tableau) 

• Highly proactive thinking, learning and development outlook 

• Honest and direct - a willingness to adapt, improve and grow the Included brand where we speak truth unto power 

• Ability to challenge and hold your ground in an empathetic and non-defensive manner.  Value and demonstrate humour and humility in approach 

• Dynamic in approach and Impact/results focused 

Desirable 

• Proven track record in D&I consultancy with demonstrable knowledge and results in diversity, inclusion strategy, data, governance, inclusive leadership, and/or systems 

• Proven track record in design and delivery of digital products, and desire to push product suite further by leveraging the latest thinking 

• High-level business management experience and/or MBA qualification 

• Technical consulting skills or qualifications such as PRINCE, CMI, PMP, agile methodologies 

• Foreign language skills preferred 

Why you should apply 

• We genuinely live our values - Courage to be disruptive (Speak truth unto power), Restless and tenacious (Achieve the highest standards) and Dare to be different (Be yourself, flex your role, have fun)  

• We provide a flexible work environment to allow all employees to perform at their best – Included is a virtual team and all benefit by working from home.  This offers flexibility, minimal travel costs and a chance to work your contracted hours around your lifestyle 

• Collaborative Included support and accelerated professional development.  We are in touch daily, meet regularly via MS Teams, and hold regular team meetings and socials, both virtually or in person at fun locations. 

• We offer the opportunity to work with world-class clients at a senior level and impact Executive decision-making 

We believe in inclusion and actively work towards being an equal opportunities employer.

Given our purpose and the nature of our work, we are as passionate about creating a diverse and inclusive environment for our own people as we are for our clients. This means creating a space in which every member of our team is psychologically safe to challenge productively and positively, and to bring their unique lived experience, expertise and talent to work each day.

We actively recruit from as wide a pool as possible, particularly welcoming applicants from marginalised communities. We think and care deeply about social background, race and ethnicity, sexual orientation, disability, gender identity, and other forms of diversity.

How to apply

We are committed to equitable, de-biased recruitment and selection therefore applications will only be received via the Applied platform.