About Future Super

At Future Super, we're changing the way super is done. By giving people a chance to invest their life savings in companies that don't harm the planet, we're showing the power super has to change the world. With a fast-growing, passionate team we’re looking for a Member Advocate to be the voice of the members in our contact centre.

You'll love this job if:

• You know the value of providing people with excellent customer experience

• You love talking to people every day and connecting with people

• You are willing to learn (or already know) a lot about super products and the industry (and many other things!) and deliver that knowledge to members in a personable way

• You have lots of energy and personality, and want to channel this into your day-to-day work

• You want to harness  your communication and people skills to use the power of money and movements to fight climate change and inequality

We’re looking for someone who:

• Carries great communication skills - both written and verbal

• Possesses a keen eye for detail and can follow (or create) processes to make your job (and other people's working lives) easier

• Understands Future Super’s purpose and has the ability to apply this to member interactions

• Thrives on interacting with lots of different people every day

• Is able to talk about complex processes in a straightforward way

• Enjoys problem-solving and learning on the go

• Thrives on having lots of things on the go, and knows how to prioritise

You’ll love working here with:

• A vibrant culture that includes team lunches, too many themed clubs (food club reigns supreme), drinks and company-wide events

• 14 weeks’ paid parental leave for all genders and a generous parental superannuation package, Employee Assistance Program (EAP), formal training and development with continuous improvement opportunities and membership to Bicycle NSW as part of our sustainable transport policy

• We provide flexible working hours, the option to work from home and a laptop you can use to work remotely (please note: Future Super staff will be working remotely until at least the end of 2020)

• Future Super is an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people