Appraisals Manager 

The Modern House Ltd 

Employment Type Full time  

Location This role is based at our London office, and requires regular nationwide travel to meet clients in their homes 

Team Appraisals 

Seniority Intermediate 

Closing 6:00pm, 14th April 2024 GMT 

Job Description 

Appraisals Manager - The Modern House 

Purpose 

This role is two-fold: the Appraisals Manager is responsible for managing a team of Appraisals Specialists as well as winning new business and overseeing their own client work.  

Management   

In this aspect of the role, the manager oversees recruitment, onboarding and training of new starters. Day-day, they provide guidance and critical feedback to the team, ensuring the growth and continued learning of each appraiser. They work closely with the Head of Appraisals to continuously improve the performance of the appraisals team and ensure a high level of customer service, by analysing day-day reporting and implementing new strategies and processes as required. 

Winning business  

Appraisals Managers also undertakes their own client work - winning new business and instructing it in the best way for our clients and the company. They are responsible for ensuring their work is compliant with industry standards and regulations and have oversight that their team is also compliant.  

They should model all standards expected of the team, externally and internally, and as such are an important ambassador for our brand.   

Responsibilities 

The Appraisals Manager's core responsibilities are: 

• To win new business (residential & on occasion commercial property) across the UK by travelling to meet clients at their homes 

• To pitch to and build relationships with potential clients and architects, delivering an outline of the company’s value propositions and service  

• To research and write up sales particulars 

• To proof sales particulars created by Appraisals Specialists and ensuring they are of a high creative standard, as well as compliant 

• To forge new business streams and make connections for the business  

• To represent the brand successfully by being well presented, articulate, design literate and knowledgeable about the UK property market   

• To ensure their work is compliant by logging information in our database in an accurate and timely manner 

• To ensure the correct processes are followed by the team and create new ones where needed  

• To carry out detailed training for direct reports  

• To model highest standards of customer care, imparting experience and best practice for newer / junior team members 

• Recruitment for new starters, reviewing applications and interviewing candidates  

• To manage and develop direct reports by providing feedback, regular one-to-ones and bi/annual reviews.  

• To handle complaints so that they are resolved in a timely and satisfactory manner 

• Appraisals team leadership 

• To provide targets and metrics for direct reports and track these on a monthly, quarterly and annual basis 

• To monitor and report on team and individual performance, individually and against targets, and develop initiatives to motivate the team towards them 

Knowledge & skills 

• Strong knowledge and interest in architectural design and/or the built environment   

• A strong understanding of our business model and value proposition as distinct within our sector    

• Experience leading and managing a diverse team in a commercial setting   

• Able to drive towards commercial targets and motivate the team to do so  

• Rounded knowledge of the UK property market and transaction process    

• Client-facing relationship building and negotiation skills, and strategic/analytical thinking   

• Exceptional presentation skills across written and verbal communications – with an emphasis on honesty and clarity   

• Analysis of and reporting on team performance, with ability to implement new ideas and processes within the team  

• Strong organiser, time-manager and multi-tasker  

• Strong market knowledge and understanding of the importance of integrity and compliance with industry standards  

• UK Driving Licence and appetite to travel 

• Over five years' experience in a professional environment OR relevant industry (architecture, design, estate agency, art, auctions)  

• Confident analysing quantitative information and analysis  

• Good understanding of UK geography and regionality  

Team:

Appraisals Managers Report to the Head of Appraisals

They work alongside: 

• Client Operations Manager 

• Sales Team Managers 

Rewards & benefits 

• Hybrid working  

• Private Medical Insurance with Vitality (optional) 

• Royal London Pension 

• Generous annual leave 

• Free National Art Pass  

• 'Cultural half days' every quarter 

• Team lunches & socials  

TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

The deadline to apply for this role is 6pm on 14th April 2024 GMT