Network Services Coordinators play a critical role in the delivery of central services to food banks in The Trussell Trust’s network. The Network Services teams fulfils three vital functions for the Trussell Trust; answering public and food bank enquiries, delivering projects for food bank operations, and providing guidance and training on food bank facing platforms. The coordinator role is vital to the Trussell Trust’s delivery of high-quality services and information both for network members and for other enquirers.

Role responsibilities

·      Provide technical and operational support to the network on a variety of food bank facing platforms, including creating and maintaining resources, guidance documents and training for all food bank personnel.

·      Compose and send communications and messages to the food bank network.

·      Analyse and report on operational data sets, reporting to other teams in the Trussell Trust and external partners.

·      Lead and manage operational projects, including working with external partners and stakeholders from across the Trussell Trust.

·      Reply to public enquiries and complaints from members of the public.

Person Specification

Technical skills and minimum knowledge:

·       Using technical systems such as Wordpress, CRMs, databases etc

·       Managing projects and/ or understanding of project management principles.

·       Customer facing skills, answering enquiries and demonstrating effective communication

·       The ability to write concise and engaging communications and resources.

·       Utilising feedback and data sets to make decisions.

Behaviours and competencies:

·       Can communicate effectively and compassionately with a range of different people and stakeholders and using influencing skills.

·       Ability to balance competing priorities and work to tight deadlines, organising their own workload with limited supervision.

·       Demonstrate a commitment to the values of the Trussell Trust

·       Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

Key Stakeholders

·       Food banks

·       Operations - Area Managers, the Pathfinder Team and wider Network Support & Grant Giving department

·       Volunteering

·       The Corporate Partnerships

·       Brand and Marketing

·       Learning and Development

·       Strategic Comms

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.