Overall | Purpose of the role

The Museums and Cultural Property team has a range of national responsibilities that support the strategic development of museums. The team works with the cultural sector in securing, sustaining, preserving, advocating for and enabling access to collections in support of Arts Council’s Strategy Let’s Create

The Officer will report directly to the Senior Manager of Operations and will work closely with Museums and Cultural Property (MCP) colleagues from our National and Area teams.

The role focuses on improving our business effectiveness and efficiency, ensuring we align with core objectives and digital strategies across Arts Council England (ACE).

You will support the Senior Manager of Operations and work with colleagues in the IT, digital and data teams to ensure standard processes, systems, and digital tools being deployed centrally are successfully implemented across MCP.

You bring you experience of using and developing the MCP SharePoint hub and creatively making this intuitive and easy to use for all team members. You will also use a range of agile tools and techniques, service mapping and user-focussed prioritisation of areas for improvement, identifying team requirements and setting up the tools needed to address these.

Main day-to-day responsibilities

The post holder will:

·     Contribute to, collaborate on, and progress projects, process improvements, and information management-related tasks

·     Support the data and reporting, working closely with our Senior Data Analyst to develop dashboards for data-informed business planning and decision-making.

·     Work with the SMO to support the workflow of the assistants, encouraging an efficient and friendly dynamic.

·     Support the Senior Manager of Operations to ensure the MCP team remains user-focussed, and its procedures, application forms and guidance stay updated and relevant.

·     Tracking, maintaining and collating data and evidence about the performance of our schemes and share the impact our work has made to Museums and communities across the UK in a timely and effective way.

·     Be accountable for updating and maintaining the MCP SharePoint hub. Responsible for monitoring the site permissions and access to materials, updating central content and developing new content.

·     Oversee MCP’s Document Libraries and Term Store content to ensure they follow policies and support data integrity.

·     Be Museums and Cultural Property’s nominated ‘Tech Champion’ as part of a network run by IT, escalating any issues, and contributing new ideas.

·     Feed any key updates from the IT team back to the MCP team and use centrally defined guidance to steer new tools developed for MCP, with a particular focus on weaving the Social Model of Disability into the products produced.

·     Contribute to a positive working culture in the organisation by taking a proactive approach to learning, problem-solving , inclusive practice, and environmental responsibility. ·

·     Supporting delivery of our statutory functions and priorities in accordance with Arts Council England’s Agreement with the Department for Digital, Culture, Media and Sport

·     You will reflect the Nolan Principles of Public Life and the Arts Council's values with a commitment to equality, diversity, and inclusion.

·     Undertaking other duties as may reasonably be required, in line with the grade of the job.

Essential (Skills, Knowledge and Behaviours)

·     Experience working in a team to deliver key projects and programmes

·     Detailed knowledge and understanding of Microsoft 365’s suite of apps, particularly SharePoint Online, and the ability to apply this knowledge to create coherent working solutions in a public sector setting.

·     Excellent interpersonal and communication skills

·     Demonstrable understanding of proactive collaborative problem-solving and a user-focused approach as part of a small, busy team, to achieve agreed outcomes.

·     Able to support colleagues in learning and developing in their use of new technology.

·     Work confidently and discretely with key stakeholders across the Arts Council, within the cultural sector, and from diverse backgrounds.

·      A well-developed ability to meet deadlines, maintaining confidentially and attention to detail.

·     Ability to work on your own initiative, but with good judgment about when to bring in others.

·     Strong numeracy and analytical skills and the ability to synthesize large amounts of information.

·     Good understanding and awareness of handling sensitive and private information and of risk assessment procedures.

·     A good understanding of the Arts Council’s duty as a public body under current diversity legislation, the current diversity agenda and its relationship to the arts and culture.

Desirable (Skills, Knowledge and Behaviours)

·     Experience of working in an agile environment

·     Understanding of service design principles and techniques

·     Knowledge of and interest in the public art, museum and commercial art context within which Museums and Cultural Property team operates.