WHAT IS START NETWORK?

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.

Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

OUR SOLUTIONS

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.

EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.

COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.

For more information about Start Network and what we do, please visit our website. 

OUR VALUES

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.

JOB PURPOSE

The role will support our Salesforce environment and help with various administrative tasks. This role is perfect for someone who is detail-oriented, has a foundational understanding of Salesforce, and is eager to gain hands-on experience in a professional setting.

KEY ACCOUNTABILITIES

Foundational Expertise

Salesforce Knowledge and Technical Proficiency

• This role requires intermediate to advanced understanding of Salesforce, including:

• Data Management: Perform data de-duplication and cleansing to ensure the accuracy and integrity of the Salesforce database.

• Customization and Configuration: Assist in configuring Salesforce objects, fields, record types, and maintain/update workflows, validation rules, and process builders.

• Reporting and Dashboards: Create and update basic reports and dashboards to support business needs. Set up CRM Analytics Dashboards and monitor data quality.

• Flow building and reviews

• Tableau CRM Configuration

  Independent Operation and Guidance

Autonomy and Decision-Making

The role offers a moderate level of independence, with opportunities to take initiative while receiving guidance from senior team members:

• User Support: Provide basic user support and troubleshooting for Salesforce-related issues with limited supervision.

• Page Layouts and User Experience: Clean up and redo all page layouts. Use Lightning Web Components to improve user experience and set up home pages for different departments.

• Management Guidance: Act with autonomy in day-to-day tasks, consulting with senior management on complex issues.

Analytical Skills and Decision-Making

Problem-Solving and Innovation

The role requires strong problem-solving skills and the ability to make informed decisions:

• Issue Resolution: Troubleshoot and resolve common Salesforce issues, with the freedom to propose and implement solutions.

• Process Improvement: Identify areas for improvement within Salesforce processes and contribute to optimizing workflows.

• Creative Solutions: Leverage Salesforce tools to create innovative solutions that address business challenges.

Stakeholder Engagement and Influence

Communication and Collaboration

Effective communication is crucial, as the role involves interaction with both internal and external stakeholders:

• Internal Support: Collaborate with various departments to understand their Salesforce needs and provide appropriate support.

• Training and Documentation: Document processes, configurations, and changes within Salesforce. Assist in creating user guides and training materials.

• External Collaboration: Work with external partners when necessary to ensure the successful integration and operation of Salesforce.

Data Sensitivity and Privacy

Confidentiality and Data Security

The role involves handling sensitive and confidential information, with a focus on maintaining data security:

• Data Integrity: Manage and secure confidential data within Salesforce, ensuring compliance with organizational policies and regulations.

• Impact of Disclosure: Understand the implications of data breaches or unauthorized disclosures, and take necessary precautions to safeguard the organization’s reputation and policy integrity.

START NETWORK CULTURE

• To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

• A commitment to the Start Network vision, principles, values, and approach

• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

SKILLS AND EXPERIENCE

Essential Skills

• Basic understanding of Salesforce fundamentals (Salesforce Administrator certification is a plus).

• Experience with data management and data quality best practices.

• Strong attention to detail and excellent organizational skills.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong communication skills, both written and verbal.

• Prior experience with Salesforce data loader or similar tools is a plus.

Preferred Skills

• Familiarity with Salesforce Lightning Experience.

• Basic knowledge of Salesforce automation tools (Flows).

• Experience in a customer service or support role.

• Salesforce Administrator Certification

• Salesforce Platform App Builder Certification

Desirable

• Experience with Tableau CRM Analytics

• Apex knowledge

• Trigger Configuration

• Lightning Web Components experience

KEY COMPETENCIES

• Communication

• Strategic Thinking

• Collaboration

• Ability to adapt and learn

• Getting things done the Start Network way