Make-A-Wish UK is looking for a Senior Individual Giving Officer to be responsible for the delivery of the Individual Giving programme within the Mass Fundraising team. This is a vital role in contributing to our organizational strategic goal of developing sustainable sources of income.

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.    

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child. 

Make-A-Wish UK strives to be a magical, inclusive and inspiring place to work. You will be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people who are eligible for a wish. 

You can find the full job description for this role here.

In the Senior Individual Giving Officer role, you will make a difference by delivering campaigns and appeals that drive support from individuals through cash, regular giving, legacies, in memory including Tribute Funds, and payroll giving.  

The Senior Individual Giving Officer is responsible for utilising channels such as digital, direct mail, DRTV and direct dialogue. As part of this role, they will lead a variety of campaigns and projects across the Individual Giving and Legacies team.    

We have secured a significant level of long-term investment from the Board to substantially grow the Mass Fundraising programme, drive sustainable income growth and grow our supporter base. This Senior Officer role will play a vital role in supporting the successful delivery of this programme.  

 Key Responsibilities: 

• You will be responsible for planning, budgeting & reporting on individual giving campaigns & appeals. 

• You will lead on the delivery of campaigns & appeals across different products and channels taking into account insight & recommendations. 

• You will develop and deliver effective stewardship & retention journeys to retain donors and maximise support. 

• You will regularly monitor performance of campaigns & measure critically against KPI’s 

• You will have a good understanding of fundraising compliance and best practice 

To be successful in this role, you will need to demonstrate the following skills, knowledge and experience:  

• You will have excellent communication skills with the ability to work at different levels across the organisation. You will be able to articulate core concepts and be able to inspire & influence support. 

• You will have experience of working in the non-profit sector and specifically of developing and delivering fundraising campaigns and activations in individual giving with experience of managing multi-channel direct marketing programmes within a charity environment. 

• You will have experience of segmenting and analysing data, managing budgets & using insight & evaluation to inform decisions and recommendations. 

• You will have good knowledge of charity law & fundraising best practices as well as a good working knowledge of MS Office tools.  

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.  

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK. 

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve. 

Wondering what it means to be part of Make-A-Wish? Find out more.