Who is Charity Bank?

Charity Bank is a savings and loans bank with a mission to use money for good. We use the money our savers entrust to us to make loans to charities, social enterprises and organisations with charitable purposes. Our community of borrowers, savers, shareholders and staff are all working towards one goal – helping to create lasting social change in our communities. If you believe that banks have a vital role to play in creating a world, we all want to live in and you want to live your values at work, apply for this vacancy today.

Charity Bank Recruitment Process

At Charity Bank, we prioritise inclusion and fairness in our recruitment process. Our use of recruitment software helps mitigate unconscious bias by incorporating skill-based questions alongside CVs. Responses and CVs are anonymised and reviewed in random order by our hiring team to ensure an equal chance for all candidates, regardless of background. Demographic questions are strictly for statistical purposes, ensuring a balanced candidate pool. Opting out of these questions is an option.

The use of AI tools (e.g., ChatGPT or similar) is permitted in the application process. However, we advise against copying and pasting answers from AI tools, as this often results in generic responses. We encourage you to showcase your own experiences, voice, and style in your answers

We review all applications within two weeks after the closing date, so expect feedback shortly thereafter. If you require reasonable adjustments during the application process, please email us at recruitment@charitybank.org.

Four-Day Week with Full-Time Pay 

Charity Bank's Four-Day Week initiative, open to all employees from day one, champions work-life balance by providing four days of work with full-time pay. This innovative approach underscores productivity, equal compensation, and the creation of an inclusive workplace in line with Charity Bank's social mission. The 32-hour workweek typically spans four eight-hour days, offering flexibility to typically choose Friday or Monday as the day off. Days off are protected and treated like weekends, ensuring uninterrupted personal time. The arrangement is flexible, adapting to part-time employees on a pro rata basis. 

ROLE PROFILE

Job Title:               Senior Impact Manager

Contract:                  Permanent, Full-time

(substantial part-time applications welcome)  

Location:                      Home, office or hybrid working

Responsible to:          Director of Marketing & Communications        

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Introduction to the Role

At Charity Bank, we are dedicated to creating a positive social impact through our loans, savings, and investments. As a Senior Impact Manager, you will play a pivotal role in shaping and implementing our Social Impact Strategy. This position offers a unique opportunity to work closely with internal and external stakeholders to drive meaningful change and ensure that our impact is measurable, transparent, and aligned with our organisational goals.

You will be responsible for developing and refining our impact measurement frameworks, managing data collection and analysis, and preparing comprehensive reports that highlight the social value of our work. Your expertise will help us maintain high standards of data integrity and quality, ensuring that our impact reporting is robust and insightful.

In this role, you will also champion best practices in data management across Charity Bank, fostering a culture of continuous improvement and learning. Your contributions will support our commitment to equality, diversity, and inclusion, making a tangible difference in the communities we serve.

If you are passionate about using data to drive social change and have a keen eye for detail, we invite you to join our team and help us make a lasting impact.

Key Responsibilities

Social Impact Strategy and Development

• Engage with key internal and external stakeholders to develop and embed Charity Bank’s Social Impact Strategy.

• Support the development of our theory of change model and impact frameworks.

Impact Measurement and Reporting

• Implement an Impact Measurement Lifecycle Model by streamlining processes and integrating data to achieve a robust and comprehensive data set for strategy, evidence, and reporting.

• Use impact data to prepare reports and presentations for internal and external audiences, including the bank’s Impact Report, Investor Report, board Impact KPIs, and website impact data.

• Manage the collection, review, and verification of data on our social impact, ensuring effective measuring and reporting mechanisms for social, diversity, and environmental impact.

• Oversee and ensure quality control of the utilisation of our social impact scorecard in the loan approval process, monitoring its effectiveness for future refinements.

• Develop, measure, and report on board KPIs related to impact, ensuring alignment with organisational goals and strategic priorities.

Net Zero and Environmental Impact Reporting

• Collaborate with the finance team to track and report on Charity Bank's environmental impact, ensuring accurate and transparent reporting.

• Collaborate with the Net Zero working group to develop and implement strategies to support Charity Bank's journey to Net Zero, aligning with industry best practices and regulatory requirements.

Equality, Diversity, and Inclusion (EDI)

• Collaborate with internal teams to integrate EDI data into broader impact measurement frameworks and reports.

• Support and embed equality, diversity, and inclusion into day-to-day behaviours and activities within your role, contributing more widely to Charity Bank’s commitment to EDI.

Data Management and Analysis

• Support a wide range of data needs, including stakeholder requests, relevant accreditations, and providing quick and accurate analysis as needed.

• Clean data where necessary and help maintain a robust and accurate data set of borrowers in Charity Bank’s internal systems.

• Support the standardisation and robustness of data across Charity Bank’s internal systems, working closely with the data, Salesforce, and operations teams.

• Draw on comparative data sources and develop creative ways to enhance Charity Bank’s data to generate greater insights on the social value of Charity Bank’s loans and approach.

• Encourage the use of best data practices throughout the Charity Bank team, showing colleagues how data can make tasks more efficient and insightful. This includes sharing findings internally and actively working with other teams to improve data processes.

Collaboration and Business Development

• Work closely with colleagues across various departments to leverage impact data in shaping business development strategies.

• Provide insights and analysis from impact data to support the identification of new opportunities and the development of innovative products and services.

• Collaborate with the marketing and communications team to highlight the social impact of Charity Bank's work in promotional materials and campaigns.

Continuous Improvement

• Adopt a continuous improvement and learning ethos.

• Undertake other tasks and work on cross-team projects that support the objectives of Charity Bank as required, in agreement with your manager.

Person Specification

Experience and Attainment

•  Strong understanding of charities and social enterprises

• Strong working knowledge of, and experience at a strategic level in, Social Impact

• Educated to degree level or experience which demonstrates equivalent analytical ability

Special Aptitudes

•  Excellent communication skills, both written and verbal

• Gather and research information from a broad range of sources, to interpret complex and technical information and to analyse data

• Experience in project management and running a variety of projects simultaneously

• Able to manage competing priorities & balance stakeholder interests

• Numeracy and ability to handle statistics

  Disposition

• Influencing skills – good at getting a message across

• A self-starter, able to work on own initiative to deliver high quality outcomes within agreed timescales

• A team-player; wants their team and the whole bank to succeed

• Process-driven, able to follow, review and improve processes and procedures

• Persistence, an eye for detail and ability to complete projects and keep to deadlines

  Thinking Style

• Able to analyse a problem and present options to resolve it

• Well organised and systematic in approach

• Change orientated

• Detail conscious

  Motivation

• Excited by the work, mission, and positive impact of Charity Bank

• Derives satisfaction by achieving results through other people

• Committed to continuing personal development