About the role

This is an excellent opportunity to join a small team of dedicated staff that provide a specialist service to service leavers and their families.

We are seeking an enthusiastic and passionate mentor coordinator to join our mentoring service, with the ability to manage and support SSAFA beneficiaries and volunteer mentors. 

Under the direction of the Mentoring Service Manager you will act as an operational point of contact for your area of responsibility.

You will be required to conduct specialist needs assessments to potential beneficiaries.   Monitor, support and review the mentoring relationships with regular engagement with the volunteers.    The role will require you to coordinate, manage and record the work of all volunteer mentors.   You will also be tasked with briefing, presenting, and coordinating the engagement of key stake holders in your area of responsibility.

This role is home based with extensive travel across the area of responsibility.

About the team

You will join a small, well-established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success.

About you

We are looking for an exceptional candidate, who thrives on challenge. A determined, highly motivated individual, build relationships and reputation, communicate effectively across the region whilst working from home.  To carry out this role successfully you will be able to work as part of a team, whilst being self-motivated to work independently.  Ideally you will have experience of managing a large geographic area. Have excellent communication and IT skills and a good understand of MS Office 365 including databases.   Volunteer/ people management would be beneficial whilst a willingness to learn and a passion for making a difference is essential.

Knowledge of the Armed Forces and Ex-Forces community would be an advantage but is not essential 

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of practical, emotional, and financial support for serving personnel, veterans and their families in their time of need. In 2021 our trained teams of volunteers and employees helped more than 66,000 people, from Second World War veterans to those who have served in more recent conflicts, or currently serving (both regulars and reserves), and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download a copy of the Job Description here

Map of location where the employee should be based

Review the benefits that SSAFA has to offer here

If you have any queries or would like to speak to someone about this role, please contact Clare Bain on 07384 458 983 for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date: Midnight on Wednesday 22 November 2023. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 29 and 30 November 2023