Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We are looking for a proactive and organised HR Officer to join our People, Culture & Governance team at Turn2us. This role is perfect for someone who enjoys variety—whether it’s coordinating recruitment processes, supporting new employees through induction, ensuring health & safety compliance, or assisting with key HR projects.

As an HR Officer, you will work closely with hiring managers, ensuring a smooth hiring process and providing top-tier administrative support across HR functions. You’ll be the go-to person for recruitment coordination, employee records, and maintaining our commitment to compliance and best practices.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Job Description

Job Title: HR Officer

Department: People, Culture & Governance

Reports to: HR Manager                           

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Type of role: Full-time, permanent

Purpose of the Role: Support the HR team in delivering a seamless end to end hiring process, from the development of job descriptions and posting roles to setting up induction plans and checklists for new hires. Ensure operational compliance with all necessary Health & Safety standards and legislation. Support the HR team with annual project administration.

Key Responsibilities and Accountabilities:

1. Recruitment

2. Induction

3. Health & Safety

4. Administrative and Project Support

Duties:

1) Recruitment

• Work with hiring managers to gather all documentation for posting job adverts, including job descriptions, salary, and contract details.

• Create Recruitment Packs for each role.

• Co-ordinate recruitment meetings and manage recruitment dates in the recruitment calendar.

• Use Turn2us’s IT systems to appropriately document all recruitment processes.

• Post job roles on Applied software and theTurn2us website with accurate information.

• Coordinate panel interviews, ensuring clear communication with candidates and panel members.

• Manage the recruitment inbox, responding to queries promptly and professionally.

• Lead on co-ordinating Co-production involvement in the recruitment process.

• Support external recruitment efforts, including website content and candidate communications.

• Regularly work with the communications team to ensure an effective advertising process.

• Process reference requests for potential employees.

• Draft contracts and offer letters.

• Work with the communications team to promote vacancies effectively.

2) Induction

• Review and improve induction processes to reflect the charity’s culture and support onboarding.

• Ensure all new starters receive their HR induction and complete probation processes on time.

• Ensure information provided in inductions is regularly reviewed and updated to stay relevant.

• Send welcome emails with all necessary information before the start date.

• Coordinate induction meetings with key staff and book them in relevant diaries.

• Set up employee files for new starters and update the HR Master spreadsheet.

• Keep employee records and organisation charts up to date.

• Schedule probationary meetings and remind managers before the probation period ends.

• Arrange a check-in meeting with the new starter after their first month.

• Continuously update and improve an organisation overview that provides key information about Turn2us teams to staff.

3) Health & Safety

• Oversee Health & Safety requirements to ensure compliance with legislation for both the London and Edinburgh office (fire, legionella, asbestos, etc.).

• Maintain the health and safety platform.

• Schedule PAT testing and fire system checks.

• Arrange testing for emergency lighting and fire equipment.

• Organise Health & Safety inductions for new starters.

• Monitor and restock first aid kits.

• Ensure enough trained First Aiders and Fire Wardens are available and arrange their training.

• Record and file accident reports.

• Coordinate with office building management to ensure health and safety compliance.

4) Other administrative and project support

• Support the HR team with annual project administration.

• Keep HR records and filing systems organised and up to date.

• Update key documents like organisation charts and hiring manager resources.

• Provide general administrative support on annual HR projects, including appraisal and employee survey projects.

• Support the HR team with other projects as needed.

• Providing a listening ear and advice to managers and staff, ensuring confidentiality at all times.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification

Skills:  

• Highly organised, able to plan proactively and prioritise work

• Good oral and written communication skills.

• Good interpersonal skills: able to establish and maintain excellent working relationships with internal stakeholders.

• Proven ability to keep up to date with technology and take individual responsibility for learning new technologies                                                                        

Knowledge:   

• Some knowledge of administration

• Some knowledge of Microsoft Teams and Outlook

• Some knowledge of HR and/or Health & Safety

Personal Attributes:

• Willingness to learn and share responsibility outside of normal duties

• Resilience

• Discretion and confidentiality

• Commitment to making change and passion for fighting social injustice or experience of financial hardship themselves 

                                   

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds.