The primary purpose of this role is to provide comprehensive digital support, ensuring staff, members, and volunteers can effectively use the organisation’s digital tools. The role is responsible for triaging and resolving support requests, while contributing to the creation of accessible, self-service content to enhance digital literacy across the party. The Digital Support Officer also ensures a high standard of support via the ticketing platform and other communication channels.

In addition, this role involves database administration and monitoring data quality across systems. Working closely with other teams to ensure data is maintained accurately and is easily reportable to meet organisational needs.

The Digital Support Officer will also drive continuous process improvement within the Digital Team by identifying inefficiencies and documenting repeatable processes. They will collaborate with other teams to support the evolution and documentation of their digital processes.

Application process

Applications to be submitted by 10am on Tuesday 10th March 2026.

During the application you'll be asked a series of multiple choice questions, that may be presented as a timed test. This is not a test, and there are no wrong answers- this is just to help us understand your experience- if you have any trouble with this section then please email norm.cassidy@greenparty.org.uk.

We plan to hold interviews during week commencing March 16th. The nature of politics does mean our workload can change suddenly- if there are any delays we'll let you know.

Please note: while a closing date is stated for this vacancy, we may close the application window earlier if we receive a high volume of applications. We therefore encourage applicants to submit their applications as soon as possible and not delay their submission. However, we are committed to ensuring an inclusive and accessible recruitment process. If you need reasonable adjustments in relation to this early - closure practice or any other part of the application process, please contact us at HR@greenparty.org.uk and we will be happy to support you.

Please note that the Applied recruitment system is configured to ask a series of questions that will support shortlisting for this role. Each question is based on one or more of the attributes listed in the person specification and your answers will be scored based on how you demonstrate the attribute(s) that are relevant to the specific question being asked. The job description and person specification are available on https://www.greenparty.org.uk/jobs/ Please familiarise yourself with this document before you being your application.