IT Support Specialist (US)

The Sunrise Project

  • Team: People-Operations
  • Grade: Grade 5
  • Salary: $81,679–103,308 USD depending on experience and ability to take on responsibilities
  • Location: Remote; U.S., ideally East Coast time zone
  • Closing: 11:59pm, 9th Nov 2022 EST

Job Description

Hours: 40 hpw, flexible working hours

Reports to: IT Specialist, Australia

About Us

Driven by a passion to solve the climate crisis, The Sunrise Project is a team of experienced change-makers, researchers and communications professionals with a mission to scale social movements to drive the global transition beyond fossil fuels. With programs and staff in Australia, and affiliated programs and staff in Europe, and North America, we have developed a unique model of grant making and campaigning that supports networks of organisations to drive powerful change towards our mission. 

We have a dynamic and nimble organisational culture. We’re serious about supporting our people to thrive as we tackle the urgent climate challenge.

We believe that a diversity of experiences and perspectives will help us build stronger strategies, teams and movements. We strongly encourage First Nations people, people of colour, people living outside of cities, and people living with a disability to apply. We are continually working on becoming a better workplace for everyone. You can read our commitment to this work here

About The Role

The role guides, educates and upskills Sunrise staff and supports their daily IT needs.  This broad role requires high-level competence and experience in software as a service (SAAS) products, security, privacy, and support. The role offers opportunities for growth by working on bespoke projects and exploring innovative ideas and new tech solutions to ensure a smart and efficient working environment. 

Our IT environment is designed to be readily available from any location using Apple hardware and SAAS tools to support our teams to work effectively and securely to achieve the Sunrise mission.

About You

First and foremost, you get a serious buzz out of supporting people to use IT systems and have a passion for continuous improvement.  You enjoy onboarding new employees, enabling others to solve problems and maintain the day-to-day technical needs.  You get the best out of IT services and proactively identify ways to streamline our work and improve the security and resilience of our IT environment. You are a quick thinker and problem solver who is super-organised and passionate about tech and supporting people tasked with a critical mission to take action on climate change.  

Key Responsibilities

  • Oversees the IT provisioning (end user accounts and hardware) and technical support needs in the US & European time zones

  • Works with the IT team to provide input into the IT strategy and policies and supports assigned projects

  • Supports initiatives across systems, solutions, security enhancements, automations, integrations, and streamlining

  • Administers IT SAAS solutions, device management tools

  • Supports the acquisition, delivery and implementation of SaaS platforms

  • Designs & presents training materials, training sessions and guidelines for staff

  • Acts as the contact point in the US\UK timezone for IT needs and support

  • Provides advice on IT technical support matters

  • Onboards and inducts all new staff in IT SAAS systems & applications (Mac environment)

  • Conducts system audits, reviews and monitors system usage.

Required skills and experience  

  • Experience in a similar or related role including unpaid, grassroots or lived experience

  • Demonstrated technical competence in device management (Apple hardware and operating system, Jamf Pro/Connect/Protect and Google mobile device management etc.)

  • Demonstrated technical competence and system administration skills across a range of SaaS tools incl. Google Workspace, AirTable, Notion, Office 365, Asana, Slack, Box, Org platforms (ie. HRIS.), or similar tools.

  • Well-developed communication, training and interpersonal skills, with a proactive approach to customer service.

  • Comfortable working alone with disparate solutions in a global IT ecosystem

  • Proven analytical skills with the ability to diagnose issues, resolve problems & automate solutions to improve outcomes and the technical experiences for Sunrise staff

  • Ability to self-manage deadlines with competing priorities and work across time zones.  

Desirable

  • A growth mindset and alignment with the agile manifesto.

  • Documentation skills (e.g. user guides, short training videos, presentations)

  • A passion for action on climate change and a commitment to social justice

Job requirements

You must have full legal authorization to work in the United States. The Sunrise Project cannot sponsor applicants for employment visas.   

  • Be available to connect across Australian time zones and support European, United States time zone, so evening work will be required.  

  • Employment background checks are required.

  • COVID-19 vaccinations in accordance with local legislation and/or Sunrise policy

  • Domestic/international travel with advanced notice

How Sunrise supports its staff:

The Sunrise Project U.S. is committed to creating a workplace that supports our staff to do their best work and develop professionally. We have the following in place to help us achieve that:

  • 401(k) & employer match

  • 100% employer paid health, vision and dental coverage

  • Five weeks of vacation leave

  • Birthday leave (if it’s your birthday, you get a day off)

  • Cultural & solidarity leave

  • Gifted leave (over Christmas and New Year)

  • 12 weeks parental leave after 12 months of service

  • Employee Assistance Program

  • Flexible work policy, including hybrid remote home/office

  • Laptop (Mac) and accessories

  • Commitment to supporting your professional development (up to $2000 per annum)

  • Coaching and management support with regular 1:1 meetings

  • Performance reviews and feedback to support you and the team to reflect and grow

  • A co-developed initial 3 month work plan to ensure you have clarity on your role and responsibilities

How to apply for this job

We recognise that racism, sexism, ableism, homophobia, classism and other forms of discrimination creates structural barriers that impact opportunities to formal education and experience. When assessing candidates we look at more than the jobs you've been paid to do but the range of ways you've picked up skills and knowledge throughout your life. This is why we assess candidates on how well they respond to application questions and don’t require a cover letter. You’ll be taken to Be Applied to complete your application.

Closing date: 20 November 2022

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Thu 10th Nov 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Thu 10th Nov 2022