Summary

We are the public body that looks after England’s historic environment. We champion historic places, helping people understand, value and care for them.

This is a part time vacancy - 0.6 FTE or 3 days per week.

Historic England have a fantastic opportunity for you to become our Governance Officer (Compliance). You will provide support to the organisation by developing and managing complaint escalations, dealing with the Ombudsman, management of conflicts through the organisation and liaison with Internal Audit. You will work closely with the General Counsel & Corporate Secretary, Head of Internal Audit and the Head of Governance, you will liaise with HE’s senior leadership team, Commissioners, committee members, the Ombudsman and complainants.

The location of this role is National where we offer hybrid working, you will be based in one of our following offices and from home - Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth and Cambridge. 

Salary

National salary range: £36,603 - £39,000 pro-rata

Greater London + salary range: £39,408 - £42,380 pro-rata

What you will be doing

Complaints Management and Analysis

Managing complaint escalations and Ombudsman cases through the appropriate liaison with the General Counsel and senior staff providing relevant and legally compliant reports for both internal and external parties of interest.

Overseeing, monitoring and Assisting in the investigation of complaints, across all areas of the business ensuring internal policies are adhered to and reviewed if appropriate.

Developing and utilising management information to identify trends and areas for improvement across the organisation.

Articulating and confidently delivering management information at Executive Team Level.

Taking the lead on raising awareness, providing advice and guidance to staff, and members of the public, in writing or via other methods. This will require the ability to discuss and convey complex technical or legal concepts to non-experts.

Developing a strong records management system by maintaining a comprehensive log of follow-up actions and key learning.

Taking responsibility for following up on key learning to ensure appropriate changes to policy and procedures occur to minimise complaint reoccurrence.

Engaging with internal colleagues to take a pro-active approach of identifying good practice.

Conflict of Interest

Developing a thorough understanding of HE’s internal operations ensuring where appropriate documentation is kept up-to-date.

Creating a proportionate conflict of interest policy ensuring it remains up-to-date with the latest Government / Legislative requirements.

Engaging with the business to ensure full understanding of the conflict of interest policy is adhered to providing training / further guidance if appropriate.

Internal Audit

Assisting the General Counsel & Corporate Secretary and the Head of Internal Audit in the monitoring and reporting of internal audit recommendations.

Initiative to resolve issues, some of which will be complex and challenging, with the ability to think creatively while ensuring that the integrity of processes and procedures are maintained and legislation adhered to.

Who we are looking for

• A minimum of three years’ experience in (a) relevant role (s) in governance.

• Experience of handling complaints, conflicts of interest and internal audits.

• The ability to produce written work of a high standard including emails and reports. 

• The ability to develop constructive relationships with senior stakeholders (internal and/or external) to build consensus.

• Strong persuasion and advocacy skills

• The ability to work under pressure to prioritise work and meet deadlines.

  We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance.

We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don’t prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can.

We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more.

Why work for Historic England

We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals.

We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds.

We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level.

Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at recruitmentTeam@Historicengland.org.uk if you have any recruitment queries. 

To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted.

Interview dates: 3rd June 2024

Please follow the link for a full copy of the Job Description –

https://historicengland.org.uk/media/3shptbrk/governance-officer-compliance.odt