About Into Film 

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. 

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.  

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. 

Our vision – Film enriches the life of every child and young person. 

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.  

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working, and offer staff a health plan.  

Role Summary 

The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world’s largest film festival for young people. 

Main Responsibilities:  

• To be the first point of contact for public festival enquiries; answering calls, processing bookings and problem-solving.  

• Liaising with the festival team to ensure all enquiries and issues are resolved.  

• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas.  

• Liaising with exhibitors as and when required and as directed. 

• General support in relation to all aspects concerning the festival.  

  General Responsibilities:  

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc. 

• Contribute to long term planning to ensure growth in line with demand and resources. 

• Contribute to the regular monitoring and evaluation of the Into Film’s work. 

• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy. 

• Any other reasonable duties assigned by Into Film. 

  Person Specification: 

Minimum Requirements: 

• Experience of a customer service role. 

• Excellent communication skills. 

• Ability to communicate ideas persuasively.  

• Strong organisational capability. 

• Used to working under pressure while handling a high volume of public enquiries. 

Desirable: 

• Experience of using Teams. 

• Experience of using CRM. 

• Experience of talking to teachers/schools. 

• Understanding of the education sector.

• Familiarity with the Microsoft Office suite. 

• A love and knowledge of film. 

We are looking for a candidate to start on 27th August 2024.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. 

At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team. Find out more information here.

The Applied platform also asks some demographic questions before you start your application.  We at Into Film never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.