Regional Casework Manager - South West


Employment Type Full time
Location Hybrid · United Kingdom (multiple locations) Somerset · Cornwall · Wiltshire · Gloucestershire · Dorset · Devon · Bristol Homebased in the South West of England
Salary £34,000 (GBP)
Seniority Mid-level
  • Closing: 11:59pm, 16th Apr 2024 BST

Job Description

About the role

A fantastic opportunity has arisen for a Regional Casework Manager to join the South West of England Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team, co-managing a group of Regional Casework Coordinators which will provide specialist administrative and single point of contact support to SSAFA branch based volunteers, to ensure a consistent, timely and quality service is provided to SSAFA beneficiaries.  The role will require you to develop and maintain collaborative working relationships with volunteer branch based casework managers.  At times, the role will require support to the casework administrators with call handling, signposting and the triage of initial enquiries from clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the new regional office, working in a close team and line managed by the Regional Operations Manager.

The post is home-based, but you may have to travel occasionally around the South West of England Region which includes the counties of Bristol, Devon, Dorset, Gloucestershire, Wiltshire, Cornwall and Somerset.

About the team

The regional office is a “virtual” office and supports the eight SSAFA branches in the South West of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include 7 Regional Casework Coordinators and a Regional Operations Manager.  All team members are home based, residing in the region.

About you

To be successful in this role you will have a good standard of education, experience of managing employees, together with managing and reporting on service delivery.  You will have a track record of building and maintaining relationships with stakeholders, together with achieving results through negotiation and influence.  Previous experience of working with volunteers would be an asset.  You will have used Microsoft Office 365 to a high standard and be capable of quickly learning a computerised case management system.  The successful candidate will have experience of planning and managing their own workload, with minimal supervision.

It would be advantageous to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector, and preferably the military charity sector landscape across the South West of England would be valuable.  Commitment to SSAFA’s values including equality, diversity and inclusion is vital.


SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

If you have any queries or would like to speak to someone about this role, please contact Laura Lewin, Regional Operations Manager on for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

You can download a view a copy of the job description here

Review the benefits that SSAFA has to offer here

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact

 Closing date: Midnight on 16 April 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

 Interviews: 22 April 2024

Removing bias from the hiring process

Applications closed Tue 16th Apr 2024


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 16th Apr 2024