Salesforce Administrator Full time

Reporting to: Head of Technology

Mid level role

Salesforce Administrator – The Modern House & Inigo

Your role will be to optimise our Salesforce org, ensuring seamless integration and functionality to support our teams. This includes customisation, providing user support, and delivering insights through reports and dashboards. You will work across both The Modern House and Inigo brands.

Responsibilities

The Salesforce Administrator’s core responsibilities are to:

•  Customisation & Management: Oversee Salesforce customisation, user roles, security, and data integrity.

•  Support & Training: Provide ongoing support and training for Salesforce users.

•  Reporting & Analysis: Develop reports and dashboards to track key metrics.

•  Process Improvement: Identify and implement improvements to business processes within Salesforce.

•  Integration: Manage integrations with other systems and ensure data consistency.

Sort operational and administrative tasks in a timely, tactful way:

·      Ensure data compliance and security (GDPR).

·      Maintain system documentation and best practices

·      Provide proactive, professional guidance to Managers and team members.

·  Measure and improve the experience of working with Salesforce.

Performance Indicators

The sorts of metrics we’d like to look at:

•  User satisfaction

•  Data accuracy and integrity

•  System uptime and performance

•  Efficiency improvements

Knowledge & Skills

Essential:

•  Proven experience as a Salesforce Administrator.

•  Strong understanding of Salesforce CRM platforms.

•  Ability to handle confidential information with discretion.

•  Independent thinker with initiative and problem-solving skills.

•  Excellent communication and training skills.

•  Salesforce Administrator Certification.

Desirable:

·      Experience in an estate agency or sales-based environment.

·      Experience with PropertyBase, Conga Composer, FormAssembly and Docusign

Team

The Salesforce Administrator reports into our Head of Technology and will work closely with all teams.

Rewards & Benefits

•  Optional hybrid working

•  Private Medical Insurance with Vitality (optional)

•  Royal London Pension

•  Generous annual leave

•  Family and Community leave (3 days per year)

•  Free National Art Pass

•  ‘Cultural half days’ every quarter

•  Team lunches & socials

TMH & Inigo provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.