As a Customer Service and Sales (CSS) Representative  you are the first point of contact for prospective students. You will provide excellent customer service via telephone, email, chat, text, virtual meetings, and occasionally in-person events for schoolwide offerings (Expeditions, Wilderness Medicine, Risk Services, and Custom Education). As the CSS Representative position will be responsible for keeping track of and closing sales tasks and deals, ensuring students experience ease of enrollment. The Customer Service and Sales Representative is part of the overall Sales & Marketing team at NOLS and reports to a Senior Marketing & Sales Manager.

What does a Customer Service and Sales Representative do?

• Act as the first point of contact for inquiries to NOLS. Respond to inquiries via phone, email, mail, and chat features, providing the highest level of service.

• Provide information about all Expedition course offerings persuading potential students into enrolling on a NOLS course.

• Communicate with prospective and enrolled students and their families in-person or via phone, online chat, text, and email regarding NOLS. 

• Resolve student complaints or issues in a timely and satisfactory manner

• Collaborate with other departments to ensure student satisfaction

• Use a variety of softwares to track and report on Sales and Customer Service conversations, leads, and conversions. 

This should not be considered an exhaustive list of all duties and responsibilities. Night and weekend work may be required on occasion.

In your first 6 months, you will: 

• You will learn about all aspects of NOLS and become familiar with talking points that will help potential students enroll in their desired course. 

• You will track conversations via multi channel communications to ensure accurate reporting and conversion rates. 

• There will be opportunities to analyze the current methods and systems of sales and customer service and present ideas for improvement to the team. 

What makes a great Customer Service and Sales Representative at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. While our ideal candidate comes with the skills listed below, we expect to provide training and development support in some of the areas.

• Demonstrated exceptional customer service skills

• Passion for and understanding of the value in the transformational experiences of an outdoor education

• Strong interpersonal, organizational, verbal and written communication skills

• Enthusiasm for and ability to connect with a wide variety of individuals

• Aptitude to build rapport quickly in person, on the phone, or in a virtual setting

• Ability to collaborate to work effectively in both a team environment and independently

• Basic computer skills and a willingness to learn required, experience with Mac OS

• Hubspot or other Customer Relationship Management (CRM) system is preferred

  How to Apply

  It’s super easy! Just enter your email and click the “start your application” button at the top of the screen. 

  Please upload your cover letter and resume as one PDF document when prompted to upload your CV/resume.

  At NOLS we use the Applied platform for our recruitment. The Applied platform will ask you some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Who is NOLS?

NOLS is a nonprofit global wilderness school that strives to be the leading source and teacher of wilderness skills and leadership that serve people and the environment. Our community—staff, students, trustees, and alumni—shares a commitment to wilderness, education, leadership, safety, community, and excellence. 

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

Why is NOLS a great place to work?

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free outdoor equipment rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Additional Information

This position has a strong preference for a person to be onsite at our World Headquarters in Lander, Wyoming, USA. Remote candidates must have legal work authorization in one of the following areas in order to be considered:

Canada; Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in e-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with People Team and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.