We are looking for an exceptional administrator to join our Operations & Events Team on a one-year maternity cover and play a vital role in the smooth running of the organisation, working to support programme teams across The Diana Award with a range of administrative tasks.  

You will be the Administrator responsible for working closely with our Mentoring, and Awards & Development teams, to support the administration of their programmes. You will also support the wider The Diana Award team with external enquiries, day-to-day support of our London office and ad-hoc on our programme of events across the year.  

You’ll enjoy working flexibly, supporting with a variety of programmes and projects, and a wide range of stakeholders.  

This is a great opportunity for someone looking to bring their aptitude for organisation, attention to detail and ability to work flexibly to the charity sector in a fast paced and interesting role.  

OFFICE OPERATIONS AND EVENTS  

• Act as a first point of contact for enquiries coming into both general and programme specific inboxes, via the website and phone. 

• Support on the smooth running of the London office. Tasks may include managing post, stationery orders, preparing and packing resources for training and events, and supporting on any other duties as required. 

• Act as one of the designated fire marshals and first aiders for the London office, with occasional support at other events as required (please note full training will be provided in these posts) 

• Support on the smooth running of organisational and programme events, including staff away days, and school events. Tasks may include managing guests lists and correspondence, liaising with event suppliers/contractors/schools, preparing and circulating briefing packs, attending and supporting at events when required, and any other event administration duties as required. 

PROGRAMME ADMINISTRATIVE SUPPORT   

• Managing programme specific communications related to our Award & Development and Mentoring programmes via email, phone, and website, including but not limited to general enquires and continued engagement with programme participants and volunteers. 

• Ensure accurate and up-to-date records are kept across programme databases (Excel and Salesforce)    

• Managing programme resources, including stock counts, and organising couriers. 

• Processing application data, and event registrations across the two programmes, including due diligence check processes such as DBS, right to work and reference checks. 

• Support with the onboarding of mentors and award recipients across the two programmes, ensure that all personal data and consent forms are collected and stored appropriately and in line with organisation policies. 

• Support in outreach to schools and mentors, including supporting online volunteer networks, as well as creation of email templates and resources 

• Support with the delivery of the Diana Award Development Programme, including scheduling Diana Award recipient blog posts and signposting to opportunities (both internally and externally). 

• Maintaining and updating volunteer expense processes in collaboration with Finance Team 

• Supporting with the organisation of programme events and training such as but not limited to, Online careers fair, career lounges, mentor networking and training sessions, annual volunteer appreciation events, award recipient networking events and opportunities.   

There may also be occasions where the administrative team provide support to other programmes/teams as required, however this will be subject to existing workload/capacity.  

PERSON SPECIFICATION

SKILLS  

• Able to maintain confidentiality and to share information appropriately and professionally.   

• Excellent organisation skills and ability to learn quickly. 

• Excellent customer support skills and telephone manner  

• Excellent communication skills, both written and verbal. 

• Ability to work independently and effectively as part of a team. 

• Excellent attention to detail  

• Problem solving skills, ability to trouble-shoot quickly and make decisions.  

• Commitment to learning and self-development.  

• Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel) 

EXPERIENCE / KNOWLEDGE 

• Experience of providing administrative support within a busy and high performing team   

• Experience of working in a fast-paced environment. 

• Experience in using digital tools and platforms, including Salesforce, and form building platforms (or a willingness to learn)  

• Experience working with schools in an administrative function (desirable). 

• Ability to work weekends and evenings when necessary to support Programme delivery across the year and around bigger events (approximately 2-3 a year). 

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission. 

• Commitment to follow The Diana Award’s Safeguarding Policy and processes at all times. 

This is a one-year contract (maternity cover) which will be contractually based from our London office; given the role requirements there will be an expectation to be in the office at least 3 days a week.

The successful candidate must have the right to work in the UK.

OUR ORGANISATION

The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.

We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.

OUR CULTURE

We know that change is a team effort, and work hard to make sure every member of staff is inspired, nurtured and supported.

Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.

We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Tuesday 30th April 2024 at 9am.

Shortlisted candidates will be invited to an interview on Wednesday 8th May 2024 in our London Office.

Please reach out to people@diana-award.org.uk if you require any support with the application process or have questions about the role or the process.

Good luck with your application!