The Opportunity

We have an exciting opportunity to expand the Workforce Team by recruiting a Learning & Development Administrator.

This role will play a key part in supporting the delivery of the IPS Qualification, ensuring that learners, managers and trainers are well supported and that learning programmes run smoothly and to a high standard. The role will also play a key part in supporting the wider workforce team at IPS Grow by providing administrative support across different areas of workforce activity.

The role will involve providing high-quality administrative, coordination and project support, with a particular focus on learner administration, data inputting, scheduling of qualification teaching sessions, data collection, reporting and continuous improvement of learning provision. The postholder will work closely with members of the Workforce Team and wider IPS Grow colleagues and will report to the Learning and Development Manager.

The Team

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by Social Finance in partnership with the Centre for Mental Health. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

Responsibilities

The key requirements of the role are:

 Learning and training administration

• Provide end-to-end administrative support for learners undertaking the Level 3 IPS Qualification and 12-month IPS onboarding programme, from sign-up and enrolment through to completion

• Act as a first point of contact for learner queries, providing guidance, information and signposting as required

• Coordinate learner registrations, attendance records, assessments and completion information

• Maintain accurate and up-to-date learner records using internal systems, spreadsheets and databases

• Lead scheduling of qualification teaching sessions

• Support trainers and assessors with materials, learner communications and documentation

• Support internal quality assurers (IQAs) with preparation for external quality assurance visits and centre monitoring.

• Support trainers, assessors and internal quality assurers (IQAs) with meetings, maintaining records for external scrutiny and compliance.

• Support facilitation and delivery of qualification teaching sessions alongside tutors, such as monitoring the chat, supporting co-ordination of discussions and facilitation of breakout rooms.

 Programme coordination and project support

• Support the coordination and ongoing management of the in-house Level 3 IPS qualification

• Track milestones, deadlines and learner progress to support effective programme delivery

• Support improvement projects related to learning, training and workforce development activity

• Assist with planning induction sessions, learning events, workshops and review meetings

• Prepare agendas, take notes and follow up on actions where required

Data, reporting and quality support

• Collect, maintain and analyse data relating to learner participation, progress, outcomes and feedback

• Support the production of regular reports and summaries to support workforce planning and quality assurance

• Support evaluation activity by gathering learner feedback and contributing to continuous improvement of learning provision

• Ensure data is handled appropriately and in line with organisational policies and data protection requirements

Wider workforce team support

• Provide general administrative support across Workforce Team activity, as required

• Support workforce-focused initiatives such as recruitment, onboarding and development projects

• Build positive working relationships with colleagues across IPS Grow and the wider organisation

• Provide additional administrative support and contribute to other projects, as required

About you

You will need to show competency, potential or interest in the following areas. You are not expected to arrive with a full skillset, as you will be supported to develop in the role.  

• Shared values: We are looking for people with a passionate belief that anyone can work with the right support, and a commitment to our values. 

• Teamwork: You are a team player and also have the ability to work independently, are receptive to feedback and use it to continually improve. You will be able to effectively represent Social Finance. 

• Organisation and reliability: You will be highly organised. You will be able to manage multiple tasks and requests, prioritising them effectively and ensuring they are responded to in timely and accurate manner. The team will be able to rely on you to ensure that meetings are organised, papers are circulated, and third parties communicated with. 

• Proactivity: You will be proactive as well as reactive. You will look for opportunities to support the team to be more effective and better coordinated. You will think ahead, helping the team to avoid mistakes. You will generate ideas for how we can improve our ways of working, becoming more efficient and effective. 

• IT and data skills: You will be familiar with core Office software (Word, Excel, PowerPoint, Outlook) and will have experience managing multiple email accounts. Ideally, you will be comfortable with spreadsheets and analysing data although you do not need to have specific expertise in this area. Experience using SharePoint, MS Teams, Zoom and Slack is desired. 

• Communication: You will communicate effectively with the team to set expectations, adjust to changing priorities, and keep them up to date with your progress. 

• Experience: You will have had prior experience in an administrative support role, ideally in a learning or education environment.

Working at Social Finance

The fixed salary for this position is £33,000 per annum. Working for a mission driven organisation is more than just what we pay though, it’s about our culture, our approach and what else we offer. Read more about working at Social Finance.

Equality, diversity and inclusion

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer and support a range of flexible working options.

How to apply

We use Applied, an application platform developed by the Behavioural Insights Team, to record your application. Applied uses behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process.  

You will be asked to upload your CV, which will then be anonymised and reviewed. You will also be asked to respond to situational based questions which will allow you to express your ability. Your answer to each question will be viewed in isolation. Please therefore ensure there is enough detail in that single response, without any references to your other responses. 

Closing date for applications: Monday 20 July 2026, at midday.

 If you would like more information about the role, please email jessica.waight@socialfinance.org.uk