Customer Service Representatives are one of the first points of contact for prospective and enrolled students. The position is responsible for providing excellent customer service via phone, email and virtual channels for schoolwide offerings and policies (Expeditions, Wilderness Medicine, Risk Services, Custom Education, and Alumni). Be well-versed with all NOLS pillars and generate student enrollment to help meet sales goals. 

Key Logistical Information:

• We can support remote employees in the following states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, or Wyoming.

• Benefits: eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution.

• Questions: Please contact peopleteam@nols.edu

What does a Customer Service Representative do?

This role is in our Sales and Marketing Team. You will be involved in the following activities:

• Communicate with prospective and enrolled NOLS students on the phone and through emails

• Additional office/clerical support: Front line coverage and office tasks related to school-wide enrollment support, such as filing, marketing mailings, database updates, reviewing simple forms, etc.

• Responsible for securing expedition deposits and tuition installments in a timely fashion, and for accurately communicating financial status of a student's account

• Other projects as assigned

What makes a great Customer Service Representative at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Strong customer service, interpersonal, organizational, task management, verbal and written communication skills and team collaboration

• Enthusiasm for and ability to connect with a wide variety of individuals

• Ability to build rapport quickly in person as well as through remote conversation/correspondence with a wide audience

• Collaborate to work effectively in both a team environment and independently

• Office skills such as basic computer knowledge, information tracking, filing, creating and maintaining spreadsheets, and data entry is preferred

• Sales experience is welcomed

• NOLS graduate is preferred

• Collaboration skills are required. 

• Propensity for self-leadership with ability to balance being a member of a high-paced work environment while also remaining self-directed, seeking feedback, articulating needs, and maintaining a degree of ownership and responsibility.

• Works as a team with the other Customer Service Team members, especially as workloads shift seasonally. Works as a team with other Admissions, and Sales + Marketing, Headquarters and NOLS Location staff.

In your first 6 months, you will: 

• You will be confidently engaging with potential customers and sharing information about NOLS, encouraging them to apply and helping them to do so if they run into errors.

• Following up with those who have left voice messages and emails in a timely fashion.

• Connecting with waitlisted students, consulting with families on the best course choice, supporting Admissions and enrolled students 

Building positive relationships and rapport with colleagues and departments around the school

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit from free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for a benefits package. 

• Paid Time Off:  For new employees, this starts at 26 days per year. NOLS World Headquarters observes 10 annual holidays and those holidays also reduce PTO balances.

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the year.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymized, randomized and then reviewed by a panel of reviewers. If you are shortlisted, we’ll invite you to the next step, which includes an interview.

Additional Information

Pre-Employment Check

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Reasonable Accommodation

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.