Transformation Lead – 12m Fixed Term Contract*

Salary: £85,000 - £90,000+ excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid with at least one day per week in the office

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

We are continuing our work following our latest round of funding, and as a result we are now seeking a Transformation Lead on an initial 12 month Fixed Term Contact (*with potential for longer) to shape and deliver a complex, organisation-wide change programme. Reporting to the CFOO and working closely with the Leadership Team, this role will be central to ensuring we are set up to deliver our strategic priorities at scale.

This is a high-impact, hands-on role where you will design and implement a single, cohesive transformation roadmap across multiple workstreams—spanning people, processes, systems, governance and operations—while supporting a growing organisation delivering nationally significant programmes in financial inclusion.

Operating in a fast-paced and evolving environment, you will bring structure, clarity and momentum to change, ensuring delivery is well-sequenced, aligned and delivers measurable benefits.

Key Responsibilities

• Architect and deliver a single, prioritised transformation roadmap aligned to organisational strategy and endorsed by the Leadership Team

• Operate as a hands-on transformation lead, directly delivering key elements of the programme (e.g. planning, analysis, governance design and implementation) alongside leading a small team

• Identify and manage risks, dependencies and resource constraints, ensuring alignment with ongoing delivery priorities

• Lead the implementation of change across multiple workstreams, carefully sequencing activity to reflect organisational capacity and interdependencies

• Design and embed a benefits realisation framework, including KPIs to track adoption and impact

• Act as a trusted advisor to the Leadership Team, supporting consistent leadership behaviours and effective change implementation

• Engage with key governance forums (including Board committees) to ensure oversight, alignment and approval of key changes

• Manage external suppliers and delivery partners, ensuring quality, value and alignment across the transformation programme

• Support Leadership Team members to scope and deliver team-specific changes, embedding best practice in change design and delivery

• Lead work to codify processes and support ISO9001 readiness, improving consistency, efficiency and organisational resilience

Essential experience & qualifications:

• Significant hands-on experience in a senior transformation role, working closely with leadership teams to deliver strategic change in growing and evolving organisations

• Experience leading complex, multi-faceted transformation programmes across people, process, systems and governance

• Strong track record of delivering change in ambiguous, fast-paced environments

• Experience engaging at Board and senior leadership level

• Exceptional communication, influencing and stakeholder management skills

• Proven ability to balance strategic design with practical delivery

Desirable experience

• Experience in not-for-profit, public sector or mission-led organisations

• Experience implementing or supporting ISO standards (e.g. ISO9001, ISO27001)

• Exposure to financial services, policy or regulated environments

• Experience working with external suppliers and transformation partners

Person Profile

• A hands-on, delivery-focused leader who is comfortable operating without large teams or extensive infrastructure

• Highly organised, able to bring structure and clarity to complex, multi-stream programmes

• Comfortable operating in ambiguity and driving progress through uncertainty

• Strong relationship builder, able to influence and align senior stakeholders

• Pragmatic and solutions-focused, balancing pace with quality and governance

• Passionate about Fair4All Finance’s mission to improve financial inclusion

• Collaborative, adaptable and resilient, with a bias for action and ownership

• Curious and open to new ideas, with a commitment to continuous improvement and learning

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. 

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector. 

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member. 

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.  

If you do require any support or reasonable adjustments during the process, please contact us at jobs@fair4allfinance.org.uk. 

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Wednesday 13th May

Please note, we reserve the right to close the role ahead of the closing date, so please ensure you apply early.  

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK