Job Title: Community Assistant

Reporting to: Engagement Manager

Contract: Permanent, Full-time

The B Corp Movement

B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 9,000 B Corps spanning 102 countries and 160+ sectors. Some names you might have heard of include Patagonia, The Guardian, and Divine Chocolate.

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

• Managing the community inbox, alongside fellow Community Assistant

• Allocating emails to relevant people

• Replying to frequently asked questions through the community inbox

• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.

• Reporting monthly on incoming email trends and patterns, and using this data to  inform  improvements to Community Team resources.

• Updating contact data ad hoc on salesforce.

• Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

• Assist with activities which enable Community engagement including:

• Managing data in salesforce and ensure consistency in existing community databases

• Assist with invoicing and invoice tracking where appropriate

• Supporting our B Corp onboarding process 

• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.

• Content creation and content capture

• Occasionally writing content and follow up from events and webinars

• Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

• Experience in administration or similar role, covering:

 -Customer service- including customer facing communication both face to face and via email

-Inbox management

-Using CRM systems and other data management tools

• Great attention to detail and accuracy

• Good problem-solving skills

• Excellent organisational skills, proactive and use initiative to create improvements

• Gathering and analysing information and data, producing reports, recommending solutions

Desirable

● Developing or improving administration processes and systems

● Experience of project management tools, e.g. Asana

● Experience of working with business focussed communities through events or other activities.

Person Specification

● Passionate about the role that business can play in creating the future that benefits all people and the planet.

● Confidence, professionalism and perseverance.

● Strong verbal and written communication skills. Able to demonstrate a professional manner in writing or remotely, and face to face

● Ability to maintain confidentiality and deal with commercially sensitive information

● Self-motivated, proactive and structured worker, happy to work independently as well as collaborate with other teams.

● Comfortable working in a fast-paced and dynamic start-up environment.

● Committed to justice, equity, diversity and inclusion

● A strong work ethic - keeping to deadlines with the ability to prioritise – a finisher of tasks

● Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working (min 1/2 days per week in office)

• Flexible working hours (based around core working hours)

• Opportunity to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

How to apply:

All applications must be made through Be Applied.

If we can offer accommodations for you in the recruitment process, please contact hiring@bcorporations.uk. 

We use a blind recruitment process, to avoid biased screening, where the initial selection is based on answers to predefined questions and an anonymised CV review which are scored by a panel against predefined criteria for the role.

N.B. the anonomysed scoring panel does not see the applicant's CVs or any other information about them (until interview stage). Please ensure your answers to the questions are specific and give real examples of what you have done to demonstrate your experience and skills that are required for the role.

All candidates will be contacted after the initial screening process. The short-listing process will consist of at least 2 panel interviews. Candidates may be asked to prepare and present a task. Interviews will likely to be remote, and one conversational in-person interview.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.