Support the charity on all aspect of volunteering within the Trussell Trust and across the food banks network. This position is accountable to assist with the delivery of the volunteering strategy and promoting excellence in best practice alongside celebrating the impact and contribution of volunteers.

Role responsibilities

·       Coordinate the implementation of volunteer focused systems across the Network (e.g. Assemble and Peakon), facilitating access for all and providing ongoing support as needed

·       Proactively engage with team across the charity to promote and enable a positive culture of volunteer engagement that values the contribution and impact of volunteers

·       Coordinate an effective, engaging volunteering programme for the charity’s key corporate partners

·       Develop regular, engaging communications that amplify the voice and impact of volunteers, shared across the charity’s internal and external communication platforms

·       Provide expert, specialist support to Trussell Trust staff and the Network on the recruitment and management of volunteers in line with volunteering and EDI best practice through guidance, resources, training and the Helpline

·       Line manage a team of volunteers, leading on their development and recognition.

Person Specification

Technical skills and minimum knowledge:

·       Working with volunteers or as a volunteer

·       Work as part of both linear and matrix teams, both internally and across organisations.

·       Working knowledge of CRM and/or VMS systems. Ability to interrogate database and reporting systems to produce and analyse statistics and reports on volunteer activity.

·       Manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

Behaviours and competencies:

·       An effective communicator, verbally and in writing, able to share complex information in an accessible way to a range of audiences.

·       Demonstrates strong interpersonal skills when working through challenges or conflict, doing so in a positive and solutions-focused way

·       Role models inclusive behaviours and values

·       Demonstrates a strong willingness to learn, especially in areas of volunteering best practice, GDPR and safeguarding

·       Demonstrate a commitment to the values of the Trussell Trust.

·       Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

Key Stakeholders

·       Food bank network volunteer managers (Trustees, Project Managers, volunteer leads)

·       Food bank volunteers

·       Trussell Trust volunteer supervisors

·       Trussell Trust volunteers

·       Corporate volunteers