Head of Communications & Engagement

Salary: £68,000 - £75,000 + benefits, inc. 27 days annual leave, 2:1 pension (upto 12% employer contribution).

Location: Hybrid with travel to London at least 2 days each week*

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking a Head of Comms & Engagement to lead Fair4All Finance’s strategic communications and stakeholder engagement, enhancing our profile and driving financial inclusion.

As Head of Communications & Engagement, you will lead the development and delivery of our organisation-wide communications and stakeholder engagement strategies. You will be at the heart of our influencing work—crafting compelling narratives, positioning Fair4All Finance as a thought leader, and engaging senior stakeholders across financial services, government, and the third sector. You’ll manage a growing team, represent us publicly, and play a central role in driving systems change that boosts financial inclusion.

*Please note: This role has a significant responsibility for influencing work and it is realistic to the role holder to need to be in the office and / or in meetings with external stakeholders in London 2 - 3 days a week. From time to time there may also be events and meetings to attend across the UK where necessary.*

Key Responsibilities

• Steer strategic communications across the organisation to increase our profile, the understanding of and footprint of Fair4All Finance and financial inclusion to drive systems change, bringing a detailed understanding of communications strategy, delivery and risk management

• Develop and lead the strategic communications approach to raise Fair4All Finance’s profile, drive financial inclusion, and influence systems change.

• Oversee stakeholder engagement, building and managing key relationships across financial services and the social sector.

• Align engagement and communications strategies, ensuring high-impact messaging and clear prioritisation.

• Act as an external spokesperson, representing Fair4All Finance on panels and in the media.

• Lead and develop a team of four, fostering a high-performing and collaborative environment.

• Navigate the complexities of a senior leadership role in an organisation with public accountability and a financial services change agenda.

  Essential experience & qualifications:

• Extensive experience in senior communications roles, including leadership of teams and execution of high-level influencing strategies.

• Proven track record of designing and delivering engagement strategies, with direct experience of engaging senior stakeholders.

• Strong ability to develop and execute B2B communications and engagement plans within complex stakeholder and regulatory environments.

• Experience handling communications in financial services, balancing public and commercial interests.

• Ability to bring a systems change lens to a strategy and execution, navigating complex stakeholder and regulatory environments, and communicating publicly to drive a B2B communications and engagement plan

• Leadership and project management expertise, including working with multiple suppliers and partners.

  Person Profile

• A strategic and influential leader with expertise in communications and stakeholder engagement.

• Proactive and adaptable, thriving in a dynamic, purpose-driven organisation.

• Strong commercial and public-sector awareness, with the ability to navigate complex environments.

• A confident communicator, skilled in engaging diverse audiences and acting as an external spokesperson.

• Experienced in driving systems change and fostering impactful relationships across sectors.

• Passionate about financial inclusion and creating meaningful, lasting impact.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Our Benefits include:

Financial Security:

• Pension (2:1), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Friday at 16th May

Interviews will be held throughout May.

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate, and your recruiter will confirm which checks are required. We manage our checks via TrustID.