About the role

This role is all about developing a welcoming and supportive support group community for kinship carers in London and the South East. Building belonging, resilience and empowerment for support group leaders and kinship carers.  

Funded y the Department for Education, our national Peer Support Service is creating a sustainable and life-changing legacy for kinship carers across England. 

 This is a game-changing service for kinship carers and builds on Kinship’s 10 years’ experience of developing peer support groups, and two years delivering a national service which has set up 145 new groups.  

As a Senior Peer Support Officer, you’ll make sure we deliver an exceptional and consistent peer support service for kinship carers.  You’ll also make sure your team delivers a joined-up experience which meets the needs of kinship carers.  

 You’ll set up and develop new in-person groups in areas of high need and support existing groups to thrive developing a resilient and powerful peer support community. 

Key responsibilities:

Service delivery: 

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.  

• Set up and develop new sustainable in person peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency. 

• Maintain existing groups, rejuvenating where necessary, to maintain DfE KPIs..   

• Recruit and retain support group leaders to develop their peer support groups.  

• Collaborate with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers.  

• Manage special interest groups and regional online groups as required. 

Service quality, development and data management: 

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements. 

• Provide regular reports to ensure KIPs/targets and SLA are met for the service.  

• Support continuous development and improvement of the service (new systems and processes) as required.