Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

About the Role This role brings together research and monitoring, evaluation and learning (MEL) to strengthen Turn2us’s evidence base and improve how we design and deliver our services. Working closely with the Research & Learning Manager and the wider Insight & Impact team, the postholder will support projects that deepen our understanding of financial insecurity and its intersections with inequality. The role involves collecting and analysing data, synthesising evidence, and contributing to impact reporting, while ensuring that the voices and experiences of people facing financial hardship are central to our work. This is an exciting opportunity to join a charity that is ambitious, innovative, and driven by empathy, helping us learn, adapt, and deliver solutions that make a real difference in people’s lives.

Skills and Experience We are looking for someone with experience in qualitative and/or quantitative research methods, as well as familiarity with monitoring and evaluation approaches. You will have strong analytical and communication skills, with the ability to present technical findings in accessible and engaging ways. Experience in designing surveys, conducting analysis, and synthesising evidence is important, alongside an interest and/or understanding of safeguarding, ethics, and intersectionality in research and evaluation. We also value experience of co-production with people with lived experience and the ability to support learning across teams. Above all, you will bring empathy for the challenges people face in financial insecurity, a passion for social justice, and the energy to help Turn2us deliver meaningful, lasting impact.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Please read the Impact & Research Officer Job Pack for more information.

Job Description

Job Title: Impact and Research Officer (2 positions)

Department: Insight & Impact, Impact, Digital & Data Directorate

Reports to: One role report to the Research and Learning Manager the other to the Senior Impact and Learning Officer. This means that each successful candidate will have one direct line manager, with clear accountability and support, while contributing to the wider team’s shared objectives.

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking.

Type of role: Full-time, permanent

Purpose of the Role:

To strengthen Turn2us’s evidence base and evaluation practice by designing and delivering inclusive research projects, while also implementing Measurement, Evaluation and Learning (MEL) frameworks that capture impact and foster continuous learning across the organisation. By working collaboratively with colleagues and people with lived experience, the role will ensure our insights drive innovation, improve services, and support the development of more responsive, impactful solutions to financial insecurity. The postholder will also work closely with different members of the team, beyond their direct line manager, to contribute to shared objectives and cross-organisational learning.

Key Responsibilities and Accountabilities:

• Support the delivery of Turn2us’s research and MEL activities, ensuring they align with our purpose, values, and strategic objectives.

• Assist in the design, planning and delivery of research and evaluation projects, using both quantitative and qualitative methods, and involving people with lived experience where relevant.

• Contribute to the day-to-day collection, analysis, and reporting of impact data (e.g. KPIs, OKRs, programme outcomes) to inform learning and service improvement.

• Monitor, collate and share research, policy changes and insights on financial insecurity to inform Turn2us’s work and strategy.

• Draft and contribute to reports, briefings and impact summaries, and support the dissemination of findings with colleagues, partners and external audiences.

• Uphold safeguarding, equity and ethical principles in all research and evaluation activities.

Duties:

Research and Evidence Gathering

• Monitor, collate, and proactively share external research, policy developments, and lived experience insights related to financial insecurity and social security in the UK.

• Identify relevant findings and trends and work with the Research & Learning Manager to assess their implications for Turn2us.

• Embed up-to-date evidence into research design, analysis, and outputs to ensure work remains relevant, responsive, and grounded in current contexts.

• Share key insights with colleagues to inform organisational learning, decision-making, and advocacy.

• Build and maintain an organised repository of key external evidence sources to support ongoing learning.

Research Planning and Delivery

• Support the design and planning of research projects that align with Turn2us’s strategic objectives and evidence needs across teams.

• Conduct literature and evidence reviews using charitable reports, public datasets, and academic sources to ensure research answers relevant and novel questions.

• Contribute to the development of briefs, logic models, and project plans, and provide evidence and context for funding proposals where needed.

• Support quantitative and qualitative research, including statistical analysis, interviews, and focus groups, with openness to learn new methods.

• Work with peer researchers and co-production partners to deliver research in co-production with people who have lived experience of financial insecurity.

• Ensure safeguarding, equity, and ethical principles are followed in all research activities.

Monitoring, Evaluation and Learning (MEL)

• Support the implementation of MEL frameworks, helping to ensure all monitoring and evaluation activities link to Turn2us’s purpose, values, and strategic objectives.

• Assist with the collection, management, and reporting of monitoring and evaluation data for programmes and products.

• Support the day-to-day delivery of impact measurement (including KPIs, OKRs, and tools and programme outcomes) and contribute to impact reports and benchmarking.

• Work with colleagues to reflect on data, evidence, and lived experience insights, identifying opportunities to learn and improve services.

• Contribute to participatory approaches to evaluation, supporting ethical and practical considerations around involving people with lived experience.

• Help facilitate the sharing and co-creation of knowledge across teams, including supporting learning sessions and internal discussions on impact and evidence.

Collaboration and Dissemination

• Assist in the coordination and delivery of externally commissioned research and evaluation projects, ensuring agreed timelines and quality standards are met.

• Coordinate with external partners and stakeholders to support smooth communication, data collection, and reporting processes.

• Draft reports, briefings, and impact summaries for internal and external audiences, ensuring findings are clear and actionable.

• Support the Communications team in disseminating research and impact findings, tailoring insights for different audiences.

• Contribute to partnership work with other charities and organisations, collaborating on research and evaluation projects where appropriate.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification

Skills

• Ability to collect, organise, and analyse monitoring and evaluation data, and to support the production of clear reports and summaries.

• Skills in facilitating reflection and learning activities, helping colleagues to use evidence and data to improve services and programmes.

• Experience with qualitative research methods (e.g. interviews, focus groups, thematic analysis and tools such as Nvivo) and/or quantitative research methods (descriptive and inferential statistical analysis, survey design, implementation and analysis) with a willingness to further develop skills in either area.

• Experience with research tools such as NVivo and Excel, SPSS, R, or Python.

• Strong communication skills, both written and verbal, including for technical research outputs.

• Ability to manage multiple tasks, juggle priorities and work to tight deadlines.

• Ability to lead literature and evidence reviews, draw out key issues and report findings clearly and accessibly.

Knowledge

• Understanding of financial insecurity and its causes in the UK.

• Familiarity with quantitative analysis (and willingness to develop qualitative skills), with an interest in applying methods to real-world research challenges.

• A clear understanding of, and commitment to, Equity, Diversity, Inclusion and Belonging, and the commitment to promote EDIB through their work.

• Understanding of safeguarding and ethical standards in research.

• Awareness of monitoring, evaluation, and learning (MEL) approaches and their role in assessing impact.

Experience

• Experience contributing to monitoring, evaluation or reporting processes in a professional, volunteering, academic or other setting.

• Experience designing and using research tools (e.g. surveys, interview guides).

• Experience conducting research and quantitative analysis, with some knowledge of relevant software (e.g. Excel, SPSS, R, or Python).

• Experience of using Microsoft Office.

• Experience carrying out literature reviews and synthesising evidence.

• Experience working in co-production with people with lived experience, either in research or MEL activities.

Personal Attributes

• Passionate about addressing and making a difference in financial insecurity in the UK.

• Collaborative and able to engage with diverse teams.

• Detail-oriented and adaptable to changing priorities.

• Committed to diversity, equity, and inclusion in research.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us, and we are interested in applications from people from varied backgrounds. We encourage applications from candidates who may not meet every criterion listed, but who can demonstrate relevant skills, experience and a willingness to learn and develop in the role.

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