Volunteering Manager (Hammersmith and Queen Charlotte's & Chelsea hospitals)

Imperial Health Charity

  • Team: Volunteering Department
  • Grade: Band 4 - £40,087- £44,306
  • Salary: £40,087 (potential to progress within the band based on annually reviewed performance)
  • Location: Queen Charlotte's & Chelsea Hospital (our hybrid working trial allows for a minimum of 2 days working onsite)
  • Closing: 12:00pm, 7th Dec 2021 GMT

Job Description

Hours: 35 hours per week, including evening and weekend working

Contract type: Permanent

Notice period: Two months

Probation period: Six months

Place of work: Queen Charlotte's & Chelsea Hospital, Du Cane Road, London, W12 0HS

Reports to: Deputy Head of Volunteering

Direct reports: 1x Volunteering Officer

Read the full job pack for Volunteering Manager (Hammersmith and Queen Charlotte's & Chelsea hospitals)

Information for applicants about Imperial Health Charity

About the job:

As the Volunteering Manager for Hammersmith and Queen Charlotte's & Chelsea hospitals you will be an inspiring and empowering leader of people; volunteers and staff, within the NHS Trust we support and provide a service to. You will ensure that we attract, recruit and retain the right numbers and calibre of volunteers so that we continue to deliver a high-quality experience for patients, staff and visitors within our hospitals. The Volunteering Manager role is all about making sure that our volunteering opportunities provide mutual benefit to the volunteer and to our beneficiaries. You will play the leading role in designing and developing opportunities for volunteers from our local community to provide a valuable contribution to our hospitals and the work of our NHS Trust. In this role you will also take responsibility for an aspect of the way our volunteering journey is designed, leading development and innovation for all of our hospitals.

Main tasks:

  • Lead the design and management of volunteering opportunities to support the needs of the NHS Trust, attracting and recruiting new individuals to grow our volunteering community and expand our impact 

  • Cultivate and manage effective partnerships within the NHS Trust, the wider health & social care sector and the communities our hospitals serve

  • Manage the day to day operations of the Volunteering Department at Hammersmith and Queen Charlotte's & Chelsea hospitals ensuring a high quality and safe experience for volunteers, staff and patients

  • Provide effective line management to the Volunteering Officer

  • Lead the charity’s onsite presence and emergency action plans at Hammersmith and Queen Charlotte's & Chelsea hospitals

 

Who we are looking for:

We are looking for people who can demonstrate skills, experience and knowledge in the following important areas:

 1.        Working with people

  • You will have excellent interpersonal skills with ability to build relationships and work well with people from a variety of backgrounds, experiences and perspectives, providing impeccable customer service at all times.

  • You will be able to lead people through influencing, negotiating and coaching as well as manage direct reports by nurturing and supporting colleagues to succeed and grow.

  • You will be able to give and receive constructive feedback using the most appropriate and empathetic methods as well as deal with problems or unsatisfactory behaviour/performance when required.

  • You will be able to inspire and motivate people both within our organisation and in our partner organisations to embrace change and new ways of working, engaging them where appropriate to co-create and implement new things.

 

2.      Technical skills and experience

  • You will have experience of managing operational activities, deploying people and resources, setting goals, overseeing health & safety and risk management as well as providing support and monitoring progress in order to deliver a service/achieve wider team objectives.

  • You will be competent using IT programs, software and systems to an advanced level, specifically all of the Microsoft Office/365 programs, web-based CRM/database systems and ideally workflow/project management systems and learning management systems, although we can teach you these if not. You must be confident and competent using a variety of different digital systems in your day-to-day work.

  • You must be able to write well for a range of audiences using a variety of different methods, including emails, mass emails, newsletters, web content and marketing materials.

  • You will need some knowledge of and experience of managing projects using project management principles and methodology.

  • You will have experience in and be confident presenting or delivering training to a variety of audiences, both in size and composition.

 

3.      Workplace expectations/skills

  • You must be very organised, able to prioritise competing demands effectively and be confident juggling multiple requests, sometimes with short deadlines.

  • You must be able to demonstrate high standards of professional conduct, acting with integrity in line with our values and behaviours at all times.

  • You will be a team player who puts colleagues’ needs first, seeking to support the achievement of our wider team and organisational objectives.

  • You must be able to work flexibly in order to fully meet the requirements of the job and your role objectives, which will involve evening and weekend working.

 

4.      About you

  • You will have a strong commitment to actively improving diversity and inclusion across all your activities and interactions, enshrining the principles of equity within your day-to-day work and the organisation as a whole.

  • You will be a creative and passionate individual, keen to get behind and support a cause, in this case the NHS and public health.

  • You will be able to demonstrate a commitment to improving the experience of volunteers and the staff who work with them.

  • You will enjoy looking for opportunities to improve and enhance products, services and ways of working.

  • You enjoy a fast paced and results-oriented style of working, using your initiative to get stuff done efficiently and to a high standard.

  • You are committed to your own continuous professional development and can demonstrate recent evidence of this.

 

In order to be successful in this position you will also need the following skills and knowledge, however if you meet all of the points above and demonstrate the right attitude and skills that we are looking for then we are committed to providing the opportunities in your first 6-12 months for the right candidate, so gaps in the following areas should not be seen as a barrier to applying:

5.      Ability to manage a volunteering programme based on current sector best practice, including emerging trends and legal implications.

6.      Ability to work with colleagues to identify volunteering opportunities and develop plans to fulfil them.

7.      Knowledge of best practice in volunteer management with the ability to develop policies and procedures, and advise others on how these should be implemented in different contexts.

8.      Knowledge of the management of safeguarding children and adults at risk.

9.      Ability to plan, implement and deliver training, based on an understanding of adult learning techniques and theories, including the creation of supporting resources.

Read the full job pack for Volunteering Manager (Hammersmith and Queen Charlotte's & Chelsea hospitals)

Information for applicants about Imperial Health Charity

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Start your de-biased application

x

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Start your de-biased application