This is a part-time role - 22.5 hours a week

About the role

The Welfare Administrator will provide an efficient and effective administration service, supporting the Social Work Team Lead and fieldworkers in their team to deliver a Social Work Service to the RAF Community.

You will be providing administrative and reception support for the Social Work Team Lead and fieldworkers in the delivery and promotion of a direct Personal Support and Social Work service across a designated region and will work closely with the Regional Administrator.

You will provide a consistent approach in maintaining efficient and effective administrative systems including data entry and IT support that will include collating data and maintaining spreadsheets, analysing, and processing monthly individual statistical forms to inform the Social Work Team Lead and others, as necessary. You will also be required to attend meetings, take, and type up minutes. Type supervision notes and complete other administrative duties as required.

In addition, the Welfare Administrator contributes to the SPOC rota as part of their role, undertaking duties on the dedicated call handling service on a rotational/duty basis and involves answering calls, signposting, and taking messages, referring to management where necessary.

You will sometimes be required to travel to other bases in the region to provide support and to attend regional meetings including RAF Shawbury and RAF Valley.

About the team

The team consists of: Social Work Team Lead, Advanced Practitioner and Personal and Family Support Workers who are spread across three bases in Shropshire and North Wales.  We offer a confidential welfare service to all military personnel and their families.

About you

To carry out this role successfully you will have a track record of:

·       Comprehensive administrative skills

·       Excellent verbal and written communication skills

·       Excellent IT skills including Microsoft Office and Management Information Systems

·       Telephone call handling experience & pleasant telephone manner

·       A high degree of accuracy and quality

·       Demonstrable use of own initiative to manage time effectively, meet deadlines and prioritise workload

·       Effective Team Working

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Click here to download the full job description.

View the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact, Social Work Team Lead at Karen.Woodcock@ssafa.org.uk or 07500916694

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk

Closing date

29 August 2022 at midnight

SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews

Week Commencing 5th September 2022