Make-A-Wish UK is looking for a Wishgranter, who to be responsible for facilitating and managing a large network of relationships such as wish children and their families, volunteers, medical professionals, partners, and suppliers.

Right now, more than 60,000 children in the UK have been diagnosed with a critical condition*, changing their lives and the lives of their families forever. For them, the joy of childhood is brought to an abrupt end with treatment plans, appointments and worry taking over. The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, leaving a profound and lasting impact on all their lives.    

But Make-A-Wish UK can’t be that light for everyone. It takes a community of dedicated volunteers, supporters and donors to help these children feel like children again. We’re looking for people like you to contribute to our collective mission of granting a wish to every eligible child. 

We’re looking for creative, ambitious people who have a passion for working collaboratively to help us step that much closer to achieving our ambition: to grant a wish for every eligible child.

A Wishgranter is responsible (collectively and individually) for facilitating and delivering wishes, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. A Wishgranter As each wish is unique, accurate record keeping, data privacy, safeguarding and budget management are essential for every wish. 

You can find the full job description for this role here.

Key responsibiities include, but are not limited to:

• Working with our volunteers, suppliers, and the wish families to develop and facilitate a magical wish experience in line with the wish journey processes and manuals for all wish types. 

• Manage a caseload of between 80-100 wishes, ensuring wishes are moving through the journey from design to granted, in line with Wishgranting targets. 

• Where feasible, individualise the wish experience to maximise the impact of the outcomes of each wish ensuring the wish child/families’ expectations are managed throughout. 

• Ensure that medical needs are ascertained, and the wish is an inclusive experience in accordance with each child’s ability. 

• Empower and involve our volunteers to facilitate and grant wishes within their own communities, whilst maintaining the standards and service level agreements set out in our wish processes/manuals.  

• Create volunteer requests for assistance on wishes and provide support to our community of volunteers to build anticipation for the child throughout the design stage of the wish journey. 

• Ensure all volunteer involvement and communications are logged onto our systems. 

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.   

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.  

Make-A-Wish is also committed to attracting and recruiting diverse people as it’s vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve. 

Wondering what it means to be part of Make-A-Wish? Find out more.