Role Outline and Purpose

The Network Systems Manager maintains an overview of all DCS (Data Collection System) related activity and is responsible for ensuring that the development, maintenance and technical changes are conducted succinctly and delivered successfully in line with strategic goals across the entire organisation.

Role Responsibilities

·       To design and deliver a roadmap for the development of the Data Collection System, in line with the Trussell Trust’s strategic goals, and in collaboration with key stakeholders.

·       To manage the acquisition of DCS projects/changes, assessing value to different user groups using qualitative and quantitative analytical data to plan future support and development requirements of the system

·       Project management of large scale changes to the DCS and related systems, including the creation of project documentation, providing a consistent and accessible monitoring process for internal stakeholders.

·       To maintain and provide expert knowledge of the DCS across the organisation monitoring and reporting on key changes and development, user performance, stakeholder feedback and data requests.

·       To work closely with the Network Services Manager in; providing a point of escalation for user and team technical support; offering support to project leads in the communicating of changes, development, testing and implementation of DCS-related activity.

·       Manage the day to day relationship with the system developers (Bit Zesty) to ensure support hours are appropriately used to maintain, update and fix bugs, and that all work (including projects) is delivered within budget and in a timely manner.

·       Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met. 

Person Specification

Technical skills and minimum knowledge:

·      Cloud hosted database systems

·       Technical support

·       Excellent at communicating technical requirements and changes to different audiences

·       Project management experience

·       Ability to manage multiple projects and work to tight deadlines

·       Knowledge of requirements under UK GDPR

Behaviours and competencies:

·       Demonstrate a commitment to the values of the Trussell Trust

·       Role models inclusive behaviour, values and leadership

·       Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

·       Excellent verbal and written communicator

·       Ability to work effectively with different people and teams of people

Key Stakeholders

·       Food Banks

·       Area Team

·       Network Services

·       Bit Zesty

·       Research Team

·       Safeguarding and Quality

·       IT

·       Strategic Intelligence