Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all. Are you excited by the opportunity to use data and analytics to improve the lives of people in financial insecurity across the UK?

As our Data Analytics Lead you will deploy data expertise to transform our millions of data points into user-friendly reporting and analytics dashboards reaching all Turn2us teams. Your work will enable colleagues to inform, assess and improve the impact of our programme delivery and make better decisions about our future work, so that we can better support people in the face of life-changing events and tackle the causes and symptoms of poverty. This comes at an exciting time, as we are updating the way we understand and use insight and impact as a charity. You will be passionate about continuing to build your skills in data analysis and we will match this with an investment in your training and development.

We are looking for someone with strong quantitative analysis skills, who can handle large datasets using appropriate tools to handle, analyse and visualise data and insights. The ideal candidate will have experience in turning complex data into clear, actionable insights. Your ability to tell compelling stories through data visualisation will be essential. We are looking for someone eager to collaborate with the Head of the team to identify potential improvements in the organisation’s data. Above all, we value collaboration and an open approach to creating impactful insights with data.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

*1st Interviews will be held on Tuesday 10th December 2024.

Job Description

Job Title: Data Analytics Lead

Department: Insight & Impact Team, Impact & Innovation Directorate

Reports to: Head of Insight & Impact

Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking

Type of role: Full-time, permanent

Purpose of the Role:     

Deploy deep data expertise to transform our millions of data points into user-friendly reporting and analytics dashboards reaching all Turn2us teams. Enable colleagues to inform, assess and improve the impact of our programme delivery and make better decisions about our future work, so that we can better support people in the face of financial insecurity, and campaign for change. 

Key Responsibilities and Accountabilities:

1. Deliver insight from Turn2us’ large-scale datasets, for both external research purposes and internal business analysis needs. 

2. Create and maintain internal visualisation tools to share our service data. 

3. Identify and lead delivery of opportunities to increase our organisational data maturity, with support from the Head of Insight and Impact.

4. Collaborate with external partners to share our data and create insights relevant to a range of projects. 

Duties:

1. Deliver insight from Turn2us’s large-scale datasets, for both external research purposes and internal business analysis needs. 

•  Provide expert data analysis and research, using internal and external data sources, to provide an evidence base for Turn2us’s work. This will be both on an adhoc and a planned project basis.

•  Work with stakeholders across all teams at Turn2us, to understand their complex business questions and use data expertise to design the right analytical approach. 

•  Work with people with lived experience to co-produce our approach to data and insight. 

•  Understand nuances in datasets and be able to effectively advocate how best to garner insights from them.

• Technical aspects to produce reliable and robust results may include:

  • Oversight of tools that facilitate data analysis, including PowerBI, Google Analytics and Hotjar. 

  • Identify, collect and (where required) migrate data via self-serving through multiple backend SQL databases associated with our programmes and digital tools, as well as from external sources. 

  • Manage, clean and transform large-scale datasets.

  • Linking different data sets.

  • Apply tools and techniques for data analysis. 

• Deliver interpreted insight with compelling and persuasive narrative, summarising findings in commercially focused and actionable ways tailored to each stakeholder, including technical and non-technical audiences. 

2. Create and maintain internal visualisation tools to share our service data. 

• Work with relevant stakeholders across the charity to understand their critical business questions and to implement specific reporting and visualisation processes for grants, digital tools, comms, fundraising etc. 

• Making our service and performance data accessible and explorable by all through PowerBI.

• Work with the Head of Insight and Impact as well as colleagues across the organisation to produce and maintain top-level impact visualisation dashboards for reporting purposes.

• Increase automation of processing of service data and data visualisation where possible, to facilitate staff to self-serve insights more frequently.

3. Identify and co-ordinate delivery of opportunities to increase our organisational data maturity, with support from the Head of Insight and Impact.

• Input knowledge of Turn2us data and our analysis needs to current and future externally commissioned projects seeking to improve data infrastructure.

• Work alongside data owners across the organisation to improve data governance and quality.

• Work alongside Head of Insight and Impact to identify and deliver interventions to improve data infrastructure and maturity across the organisation, such as capacity building teams.

4.     Collaborate with colleagues and external partners to share our data and create insights relevant to a range of projects. 

• Contribute to cross-functional product teams within Turn2us and with staff from other organisations, sharing data insight to improve the project deliverables. 

• Support projects that involve data collaborations and partnerships working with the Head of Insight & Impact to build external opportunities for Turn2us to share our data and to collaborate with other organisations working on UK poverty.

• Facilitate safe and ethical data sharing across organisations working on UK poverty and related topics. 

• Support on academic collaborations where we share our service level data. 

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible, and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity. This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Personal Specification

Skills:

•  Quantitative analysis and research skills. 

• Expertise in a range of software packages to manipulate and analyse data. This must include SQL and PowerBI. Other analytical software experience is welcomed but not essential (eg. SPSS, Python).

• Ability to tell a story with data using data visualisation using Power BI.

• Task management skills, to plan and prioritise tasks to successfully deliver projects.

Knowledge:

• Knowledge of statistical techniques.

• Knowledge around data quality, governance and ethics.

• Knowledge of UK poverty and financial hardship.

• Awareness and interest in opportunities, challenges and ethics relating to use of AI in data analytics.

Experience: 

• In cleaning, manipulating and analysing large volumes of data from multiple sources.

• Simplifying complex and technical analysis into actionable insights. 

• Quantitative research experience and advanced data analysis. 

• Resilience and creativity in approaching problems and decisions. 

• Building effective relationships and facilitating open and transparent communication.

 Personal Attributes:  

• Ability to listen deeply and communicate well with colleagues, with an expertise in explaining complex information to internal and external audiences.  

• An ability to work on own initiative and work proactively in key areas of responsibility. 

• An understanding and commitment to promote equal opportunities, safeguarding and diversity. 

• High level of intellectual curiosity, such as a desire to learn about new methods in data analysis.

• Although technical skills and knowledge are required to perform this job, an open and inclusive approach to data and insight is also essential. We believe that insight is created through discussion among people too. We are looking for someone who can help staff at Turn2us to create actionable knowledge in this way.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are interested in applications from people from varied backgrounds.

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