INTRODUCTION AND ROLE PURPOSE

Bridges Outcomes Partnerships (BOP) is a mission driven not for profit social enterprise. We help radically change human services and environmental initiatives to improve outcomes for people, the planet, and value for society. We work with Government, community groups and specialist partners to design and deliver vital services that support people to improve their lives, in areas ranging from education and wellbeing to housing and employment. We enable personalised and strength-based delivery through collaborative design, flexible delivery, and clear accountability for improving people’s lives through People-Powered Partnerships

Over the last decade, we have supported over 48,500 people in the UK, whilst catalysing £129m of outcomes and, according to BSC’s Outcomes For All report, delivering over £1.3bn of value to society.

Stronger Families is a social enterprise that is part of Bridges Outcomes Partnerships. Stronger Families has been created to give the opportunity for vulnerable young people in Norfolk and Suffolk to access a therapeutic programme that can help them stay out of care or be reunified with their families and deliver better outcomes for them and their families. This pioneering initiative has been commissioned as an outcomes partnership by Norfolk County Council and Suffolk County Council in two different contracts, with support from the Department for Digital, Culture, Media and Sport.

In Norfolk, Stronger Families will provide access to a therapeutic intervention called Functional Family Therapy Child Welfare while in Suffolk will provide access to a therapeutic intervention called Functional Family Therapy +. Both therapeutic programmes are designed to help address a young person’s behavioural issues and improve how the family functions. These programmes are intensive, holistic interventions, based on rigorous evidence.

The Programme Manager will be accountable for the successful performance of the two Stronger Families outcomes contracts. The role holder will have responsibility for the delivery of the projects, coordinating the work of the delivery organisation, Family Psychology Mutual, across the programmes to ensure the programmes have the most positive impact possible.

The Programme Manager will need to work in close collaboration with a diverse set of stakeholders involved in the service, which will include the Norfolk and Suffolk commissioners and operational leads, the delivery partner team and Bridges Outcomes Partnerships team.

KEY RESPONSIBILITIES

Delivering Impact and Innovation

• Measure and evaluate results and, revise the shared goals and targets where required in partnership with commissioners and the delivery partner with a view to achieve the strategic aims of the programme.

• Drive innovation across the service, through identifying and implementing what is working well and creating a culture of innovation amongst delivery partner.

• Where performance concerns are identified, work with the team in assessing the challenges and developing a clear path forward including performance managing the delivery partner, and coordinating with other senior stakeholders as necessary

• Bring in external learning and creative ideas from wider sector/services to build on and improve overall delivery.

• Work collaboratively with the Impact Analyst to understand what is really happening in the programme, and lead the team and delivery partner to use these insights to make continuous improvements to the service delivery.

• Work with the Investment team to develop proposals and business cases for solutions to improve programme impact.

• Lead the operational delivery of the programme which coordinates and consolidates the work of one delivery organisation across two programmes.

• Develop strong relationships with all stakeholders, including commissioners, Bridges Outcomes Partnerships (BOP) team and the delivery partner.

Strategic Thinking

• Identify and create contingency plans for future challenges/changes e.g. political or environmental and work with commissioners to implement these plans.

• Provide strategic leadership and direction to the delivery partner to support the achievement of the overall programme objectives.

• Work with the commissioners to create sustainability plans for the two programmes and expand their reach, as appropriate.

• Work to identify and relay future opportunities to grow the Children’s services platform more broadly.

• Work with wider BOP team to share programme reflections and embed learning from relevant programmes.

Building strong stakeholder relationships

• Establish strong relationships with the Commissioners, Senior Management and Operational Leads of the Delivery Partner and other project stakeholders that are key to the success of the Programme, at both an operational and strategic level.

• Develop a shared vision and relationship / governance which fosters and enables joint problem solving.

• Facilitate capacity building with Delivery Partner organisational aspects to ensure contract outcomes are met.

Data analysis and reporting

• Ensure data dashboards are relevant and provide the necessary early warning mechanisms to identify priorities for action.

• Analyse information, find insights and report to the Project Board and other stakeholders.

Management

• Leading, managing, supporting and developing the Programme Impact Analyst for the programme and at BOP.

• Provide hands-on support and guidance in the preparation of reporting and communication materials (e.g. Monthly Board packs, Commissioner reports, external presentations).

Business Development

• Capitalising on ways to communicate the impact of services that will influence policy in existing and potential new market areas.

• Participate in relevant stakeholder forums to create a network of contacts and promote a positive image of the company in the community, including preparation of communication materials.

KEY RELATIONSHIPS

This role has responsibility for developing and/or maintaining key relationships with:

External:

• Local commissioners and operational leads

• Delivery Partner

• Other local voluntary sector organisations

Internal:

• Programme team

• Programme Board

• Investment Director

• Chief Executive Officer

• Central BOP team

SKILLS & EXPERIENCE

Essential Skills and Experience

• 4+ years of experience in delivering and managing services supporting vulnerable people

• Excellent leadership and strategic development skills

• Experience in developing in managing teams

• Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests

• Organisational and project and programme management skills including negotiation, scheduling, contract management and budgeting

• Ability to think creatively and implement innovative service solutions

• Business planning, budget preparation, budget management

• Exceptional oral and written communication skills including writing formal reports for presentation to Boards

• Outstanding interpersonal skills

• Excellent contract management skills

• Team player with strong work ethic and ability to take initiative in proactively resolving issues and rolling up sleeves to support the team when needed

• Ability to manage multiple priorities

• Passion and desire to make a positive difference to the lives of vulnerable people

Desirable

• Experience growing / developing a business / social sector organisation

• Experience of delivering children’s social care services

• Experience working with Local Government

• Outcomes contracts, payment-by-results or SIB experience

PLEASE NOTE: Applicants for this role need to have the right to work in the UK

COMPENSATION AND BENEFITS

The remuneration offered will be commensurate with experience. We offer an attractive salary package and benefits along with a tremendous learning opportunity to grow with an international team that is currently leading the market in supporting outcomes contracts across the globe.

• The health and wellbeing of our employees is really important to us.  We will offer a range of benefits to you, including enhanced family friendly policies, employee healthcare benefits, employee protection benefits, an employee assistance programme, alongside other well-being initiatives to promote a healthier working environment.

• You will receive 25 days’ annual leave, plus bank holidays, and a 5% contribution to the company pension scheme.

APPLICATION PROCESS

Applications will close at 9am Monday 9th October. First round interviews will be scheduled for w/c 16th October

At BOP, we take Diversity, Equity and Inclusion seriously. We are committed to building a team with a variety of backgrounds, skills and views and recognise that the more inclusive we are in the way we approach our work, the better our work will be.