Who is Charity Bank?

Charity Bank is a savings and loans bank with a mission to use money for good. We use the money our savers entrust to us to make loans to charities, social enterprises and organisations with charitable purposes. Our community of borrowers, savers, shareholders and staff are all working towards one goal – helping to create lasting social change in our communities. If you believe that banks have a vital role to play in creating a world, we all want to live in and you want to live your values at work, apply for this vacancy today.

Charity Bank Recruitment Process

At Charity Bank, we prioritise inclusion and fairness in our recruitment process. Our use of recruitment software helps mitigate unconscious bias by incorporating skill-based questions alongside CVs. Responses and CVs are anonymised and reviewed in random order by our hiring team to ensure an equal chance for all candidates, regardless of background. Demographic questions are strictly for statistical purposes, ensuring a balanced candidate pool. Opting out of these questions is an option.

The use of AI tools (e.g., ChatGPT or similar) is permitted in the application process. However, we advise against copying and pasting answers from AI tools, as this often results in generic responses. We encourage you to showcase your own experiences, voice, and style in your answers

We review all applications within two weeks after the closing date, so expect feedback shortly thereafter. If you require reasonable adjustments during the application process, please email us at recruitment@charitybank.org.

Disability Confident Scheme

Under the Equality Act 2010, a person with a disability is someone who has – or has had in the past – a physical or mental impairment which has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.

As an Equal Opportunities and Disability Confident Committed employer, we actively encourage applications from people who consider themselves to have a disability falling within this broad definition. To access the Disability Confident Scheme, as an applicant with a disability/long term health condition/mental health condition, you are simply required to:

• Show that you meet the essential criteria described in the person specification.

• Answer ‘yes’ to both the following questions on the Bank’s application form, ‘according to the definition of disability do you consider yourself to have a disability?’ and ‘do you wish to be considered under the Disability Confident Scheme?’

You are not required to share the name or nature of your condition; you are simply stating the fact that you have a disability or long-term health condition/mental health condition. If you do not answer ‘yes’, your application will not be considered under the Disability Confident Scheme.

Adjustments for the application process and interview can be made if needed, so please contact us at recruitment@charitybank.org if you require this.

We are keen to recruit from as diverse a talent pool of applicants as possible, so the scheme gives you not a guaranteed job offer but an opportunity to be fairly and equally assessed in interview along with other candidates who meet the criteria for the role.

Hiring managers do not automatically know the details of your condition(s), they are allowed only to ask what adjustments you may need before the interview or when you are in receipt of a job offer.

Be reassured that any adjustments you require will be treated in the strictest confidence and will not form part of any aspect of the assessment.

If a job offer is made to you, we will discuss with you any adjustments that you may need in the workplace to enable you to perform the duties required. These will not be discussed at the interview.

In your application, please ensure you demonstrate clearly how you meet the essential criteria.

If you have any questions about the process, please contact us recruitment@charitybank.org.

Four-Day Week with Full-Time Pay 

Charity Bank's Four-Day Week initiative, open to all employees from day one, champions work-life balance by providing four days of work with full-time pay. This innovative approach underscores productivity, equal compensation, and the creation of an inclusive workplace in line with Charity Bank's social mission. The 32-hour workweek typically spans four eight-hour days, offering flexibility to typically choose Friday or Monday as the day off. Days off are protected and treated like weekends, ensuring uninterrupted personal time. The arrangement is flexible, adapting to part-time employees on a pro rata basis. 

JOB PROFILE

Job Title:                         Savings Administrator                                                                                         

Contract:                        Full-time

Location:                        Tonbridge

Responsible to:        Head of Savings Operations

Date:                               March 2026                                                                                                       

___________________________________________________________________________

 Overall Purpose of the Role:

Support the Savings Team in achieving objectives and activities in a high-volume environment. Deliver outstanding service to the Bank’s savers, processing deposit administrative tasks efficiently and in accordance with the Bank’s policies & procedures.

 Key Contacts

·        Internally – Work closely with a broad range of staff, including liaison with Compliance, Lending Services and Finance colleagues on banking matters.

·        Externally – Work closely with a broad range of external parties including our savers and general enquiries coming into Charity Bank.

Other Requirements:

·        Some requirement for out-of-normal-hours working, in times of heavy workload within the team.

 Key Accountabilities - Savings Administrator                                                                                           

1. Customer handling:

·        Ensure that saver account requests are promptly receipted and actioned and that general enquiries are responded to in a timely manner whether by telephone, letter or email.

·        Take account of Data Protection rules and regulations and ensure that customer confidentiality is maintained.

At all times work within the Conduct Risk & AML framework including Consumer Duty.

 2. Deposit accounts:

·        Complete manual Anti-Money laundering checks for organisations and review outputs for individuals when electronic checks are carried out via the online origination platform.

·        Support the opening of new account applications received via the online origination platform.

·        Process postal applications on Aurius (core banking platform), electronically scanning account forms, ensuring there is a clear audit trail and that transactions are compliant with the Bank’s policies and a right first-time culture is achieved.

·        Process account maturities, closures or withdrawals and assist with maintaining appropriate audit records.

·        Process deposit accounts credits received by cheque or electronic payment.

·        Review all transactional processes and make informed suggestions leading to continuous improvement in best practice.

·        Support deposit raising campaigns.

 3. Banking:

·        Enter deposit data into Aurius, meticulously conducting account reconciliations and investigating any unusual items; generate accurate reports from the banking system and bespoke databases.

·        Monitor your daily work volumes and prioritise tasks to ensure the departmental service level agreement is met.

·        Document and test new products and procedures, working with IT. Create inserts for the department manuals.

 4. General Operations:

·        A main point of contact for incoming telephone calls, responding or re-routing them as appropriate.

·        Liaise and cover for reception, ensuring that the incoming post is opened and distributed quickly; frank outgoing post, including the banking of cheques.

·        Provide detailed management information about the savings portfolio as and when required.

·        Ad hoc office administration including filing, scanning, cleansing data for marketing campaigns and data entry.

·        Prepare and issue mail merges via email or postal means.

Essential Experience:

•    5 years customer service experience gained within a financial services environment

•    Knowledge of administrative procedures and practices

•    Data entry

Desirable Experience

•    An understanding of savings products

•    Use of mail merge

•    Document writing

• Knowledge of banking processes and systems.

Essential Attainments

•    Educated to at least GCSE standard including equivalent A-C grades in Maths and English

•    Good standard of written and oral English

• Confident telephone answering manner

Desirable Attainments

•    Customer service diploma

• A-level Maths

Special Aptitudes

•    High degree of work accuracy and attention to detail with an analytical approach

•    Excellent communication skills, both verbal and written, with good knowledge of MS Office; Outlook, Word, Excel

•    Numerate

•    Team player

• Keen to learn

Disposition

•    Able to work with minimal supervision

•    Passionate about providing excellent service

•    Keen to resolve any service issue, process challenges or expressions of dissatisfaction from savers

•    Ability to prioritise and manage workload in an ever changing environment with any regulatory, operational and IT changes

• Driven to achieve and progress

Thinking Style

• Organised and methodical

Circumstances

• Able to work additional hours on occasions when volumes or deadlines dictate