Peer Support Worker


  • Salary: £25,000 per annum pro-rata
  • Location: Glasgow, G51 3UU, with some flexibility to work remotely
  • Closing: 11:59pm, 15th Aug 2022 BST

Job Description

22.5 hours a week

As a Peer Support Worker you will deliver a quality holistic service to GHH clients ideally 3 days per week (Monday, Tuesday and Wednesday) or 4.5 hours per day over 5 days. No two days are the same at GHH and this role will expose you to a diverse client base and a wide network of partner organisations. You will manage your own case load providing advice and advocacy to members of the Armed Forces community in the Glasgow area.

GHH currently run 3 beneficiaries focussed projects; a football and wellbeing lead project, Glasgow’s Veterans United. MIRRORS, a project for those potentially at risk of dementia where clients partake in various activities across Glasgow including a 10 week language course. And ICE, our Inclusive Curling for Ex-Forces project providing access to curling activities and reducing social isolation. There will be opportunities to co-produce and develop future projects for our Armed Forces communities.

The role includes being the main point of contact for those seeking employment or those seeking to access training to further their employment opportunities. Part of this role will focus on developing employment opportunities for our clients and being the main point of contact for other organisations who have suitable vacancies or training courses and sharing that with the team and our clients.

About the team

Glasgow’s Helping Heroes is a friendly, informal team based in the Pearce Institute in Glasgow. We are currently working flexibly between the office and home with some outreach work too. Everyone is expected to work from the office at least half of their working week.  The team at GHH work with a variety of internal and external partners including nearby SSAFA branches and Scottish Regional Office. You will work most closely with the Senior Peer Support Worker and other Peer Support Workers.

About you

A familiarity with Armed Forces charities and broader third sector is essential to role whilst being a skilled communicator to build those networks within the sector. This experience may have been gained through working or volunteering in adjacent fields or directly with members of the Armed Forces community.

It is essential that you can relate as a peer with our client group, so you must have either served or are a partner of someone who has served or is serving in the British Armed Forces.

You will manage a varied caseload, providing holistic advice on a range of complex issues including financial assistance, education, employment and wellbeing. Working collaboratively with other members of the team and using your knowledge of charities and statutory organisations you will ensure the appropriate practical and emotional support is available. This will include submitting requests for financial assistance to service charities on behalf of clients.

The ability to lead group projects and build networks would be advantageous to this position.


 SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description here.

Click here to view the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact Simon Harty on 0141 488 3652 or for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application now' to begin your application.

Closing date: Midnight on 15th August 2022

Interviews: Week Commencing 22nd August 2022

If you wish to apply for any of our vacancies you will be asked to provide personal information, answer screening questions and upload a copy of your CV. You will remain anonymous to the hiring panel until the shortlisting has been completed. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement at

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 15th Aug 2022


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 15th Aug 2022