Programme Manager - Insurance Strategy & Propositions

Salary: £50,000 - £55,000 + benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Hybrid with travel to London 2 Days per week & client meetings nationally as required

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking a Programme Manager to join our Systems Change & Impact team to develop insurance propositions and market interventions to create better choice and improve outcomes for people in financially vulnerable circumstances.

This is a key piece of work for us, therefore a significant budget has been allocated from our dormant assets funding to support this programme.

People in financially vulnerable circumstances are less likely to have insurance and more likely to have reduced what cover they have in the past 12 months. They are affected by poverty premiums, the addition cost of paying monthly, a lack of appropriate products and channels through which to buy them and have low levels of trust in the sector which also affect up take of insurance products.

The purpose of the role is to manage and shape the development of key insurance propositions, working with the Head of Strategy to further scope, define and roll out specific pilot projects, as well as contributing to the ongoing understanding of financial inclusion from an insurance perspective.

Key Responsibilities

• Leading or supporting the definition of the product gaps and customer need for specific areas of the insurance market, including motor insurance, home contents, income protection and critical illness cover. The role holder will use their experience of strategic gap analysis and customer insights.

• Based on consumer need and working with insurance and other stakeholder groups, scoping, documenting and building business cases for each identified pilot area.

• Owning stakeholder relationships with key partners in the insurance industry and contributing to Fair4All Finance’s role as a member of the Insurance Sub-Committee of the Government’s Financial Inclusion Committee.

• Working with partners and across the Fair4All Finance team, support the establishment product pilots and innovations, including through defining the role of Fair4All Finance in relation to the industry, making this offer clear to the industry, and handling subsidy control requirements given our use of public funds.

• Ensuring that our work is set up to communicate the role of insurance in financial inclusion publicly, including through a continuous learning mechanism established in the product pilots.

Essential experience & qualifications:

• Deep insurance sector knowledge and understanding from previous experience working in pricing, underwriting, innovation or product development teams

• Analytical expertise and the capability to research and present complex ideas to a broad range of stakeholders

• Delivery focused with experience of working in project management and the ability to manage own workload and other internal and external stakeholder work through collaboration and good planning

• Strong written and verbal communication and influencing skills Experience of stakeholder engagement and relationship management

• Experience of stakeholder engagement and relationship management

• A strong commercial acumen

It would be great if you also have:

• Some experience in strategy development, policy or regulation

• Experience bringing the needs of customers in vulnerable circumstances into your work

Person Profile

• Passion for our mission to increase the financial resilience of people in vulnerable circumstances

• Able to deal with complexity and uncertainty and work under your own initiative

• Comfortable with calculated and thoughtful exploration of new ideas and methodologies

• Seeking continued learning and development and enjoy developing others

• Collaborative team player – takes the initiative to support colleagues and suggest solutions

• Enjoy innovative and experimental ways of team working; enjoys working in a small team

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Our Benefits include:

Financial Security:

• Pension (2:1), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget

• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5.30pm on Wednesday 26th March.

Interviews will be held throughout March

For informal enquiries, please contact us at jobs@fair4allfinance.org.uk.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.